Harmony Hotel

A Nostalgic Spot Marred by Terrible Service and Poor Upkeep.
My stay at this hotel was deeply disappointing, despite its nostalgic charm. From the start, small details set a negative tone: the salt and pepper shakers in the dining area were slimy and unhygienic. Room service was abysmal—completely non-responsive whenever I reached out. The in-room safe was non-functional, leaving me with no secure way to store my valuables.
Worst of all was the attitude of the staff; many seemed to have a problem with guests, appearing unapproachable and unhelpful whenever I needed assistance. When I ordered a burger, it took 45 minutes to arrive—and when it did, it was stone cold. I couldn’t even enjoy basic comforts in my room, as there was no hot water available, and the mattress was very old and lumpy, making for a terrible night’s sleep.
After the cold burger was delivered, I left it untouched, but staff never came to pick it up. Even after 24 hours, it remained in my room, so I had to move it to the hallway myself. The breakfast bar was also well below standard: the bread was dry and stale, and the fruit smelled off, making the morning meal unappetizing.
This place has real potential as a nostalgic destination, but it’s let down by dingy surroundings and service that feels completely neglected. I wouldn’t recommend staying here unless major improvements are made.

My recent stay at Harmoney Hotel was made truly memorable from the very first moment, thanks to the outstanding service at the front desk.
Mrs Tsion G was the epitome of professionalism and warmth. They greeted us with a genuine smile after a long journey, making us feel instantly welcome. Their efficiency during check-in was impressive, and also she was very helpfully.

Had a three day meeting at their facilities. Used their meeting rooms along with snacks and lunch. The lunch was good, not great. Their fish though, excellent. The meeting halls were cozy, they got their job done, nothing special. In general it was a good three days, had a good and productive time.

Poor Wi-fi.
— Laundry service was not on time in the afternoon, they gave reason of no-power. This is not professional. I had to ask in the evening again and they brought it at midnight.
— Wellness center employees are not professionals. They do not tell the keys have numbers. They make guest wait at Swimming door and guest has to walk back upstairs to inform them to open the door each time. They giggle and make fun of guests. They do not treat guests well first time. There is no drinking water glasses in the Spa.
— The bathroom of the room on the 6th floor is garbage.
— Onions and Tomatoes should not be transported in elevator openly with guest. They should be covered in aluminium or not made visible. This is not professional.

Nice place in the heart of Bole Street — safe and secure with good facilities and friendly staff. However, the cleanliness needs improvement, the air-conditioning was not working well and furniture need to be modified.

On my first day at the hotel, I was very tired. After resting for two hours, I went outside, and upon returning, I took a shower as I had been sweating. I requested that the bed sheets and towels be changed, as the sheets were damp and I had placed the used towels on the bathroom floor. Initially, the staff confirmed they would handle it. However, 45 minutes later, I was informed that guests are only entitled to one towel and one bedsheet per day. I found this policy absurd and even offered to pay extra if necessary. They then agreed to proceed.
I had also reported that the window in my room would not close properly. After another thirty minutes, I was told the room was ready, but when I went back, the towels were still on the bathroom floor and the bed sheets had not been changed—only straightened, still carrying the scent of my own perfume. After complaining again, they reassured me it would be fixed. Ten minutes later, they claimed the matter was resolved, but when I returned, housekeeping was still in the room. Once finished, I reminded them again about the window, but they were unable to repair it. It was only when I insisted that I would call the police that they upgraded me to a suite.
On my third day, at 11:30 PM, I called to order cake, only to be told that they do not serve cake after 10:00 PM. Having stayed at many hotels worldwide, I had never encountered such a rule. Ten minutes later, I went to the reception and spoke with the night manager.

The customer service was top-notch, and I'll be returning! ” “I've been a loyal customer for over five years now, and the entire team at harmony hotel Addis ababa never fails to impress. The attention to detail and the exceptional service I receive each time keeps me coming back. ”

Review (⭐ 3/5) :
Ethiopian Airlines kindly arranged overnight accommodation for me after I missed my connection.
The front desk staff were warm and welcoming, and the rooms were neat and comfortable.
There are, however, a few areas where the experience could be improved. The shower would benefit from a deeper clean, and unfortunately, there was no hot water during my stay despite reporting it. At the buffet, some of the food was served cold, the chicken was a bit overcooked, and there were no labels on the dishes, which made it difficult to know what was being served without asking for assistance.
I appreciate that this accommodation was complimentary, but even small improvements in cleanliness, food quality, and responsiveness would go a long way in making the stay more pleasant for future guests.

I didn't stay in a room but visited the Wellness Spa because I was interested in the pool. The pool is apparently 2ft to 6ft. It's not really that big if you're trying to do laps. And there is no Wi-Fi, unless you pay for it at the cafe or are a hotel guest. I'd rather pay the extra money at Starlight Hotel where I'm sure their Wi-Fi works (or they'd give you the guest code) and has full lap lanes instead of a splash pool.

I know this hotel years before. Let me tell you my two days experience on May 7 and 8, 2025: we organized a meeting with >300 attendees. They organized everything much beyond the contract. The overall staff engagement, cooperation, and fucus surprised me. Many like service providers will take lessons from them. Thank you all staffs, banquet, and pastry team for your unreserved support. I advise, all should try them.

Harmony Hotel: Consistently Excellent.
Having stayed here several years ago, I recently returned to Harmony Hotel and was blown away all over again. From the moment I arrived—starting with the airport shuttle pickup and the friendly porter—the hospitality was top-notch. The front desk staff made check-in smooth and welcoming, and that warm, professional service continued throughout my stay.
My room was on the 5th floor at the newly added tower, the room was quite spacious around 484 sq ft, with a city view, comfortable and spotless, with everything I needed. The housekeeping was consistently excellent. The breakfast buffet was Absolutely delicious and fresh, varied, and beautifully presented. Whether you're a local or international guest; the spread has something for everyone.
I’ve stayed at many luxury-brand hotels, but Harmony Hotel still wins for me. It offers superior comfort, exceptional service, and excellent value in a perfect location. If you’re heading to Addis Ababa, look no further than Harmony Hotel. It's more than just a place to stay, it’s a home away from home.

Disappointing 35-Day Stay: Sewer Gas, Cockroaches, and Broken Promises.
Rating: 0/5
I'm writing this review as a warning to others: avoid this hotel at all costs. My 35-day stay was a nightmare, and the hotel's management failed to address the issues despite numerous promises.
The room reeked of sewer gas, which emanated from the sink, toilet, and shower. The smell was overpowering and made my stay unbearable. I reported the issue to the front desk multiple times, and each time, they promised to move me to a different room. However, they never followed through on their promises.
To make matters worse, I spotted cockroaches in my room on several occasions. This was not only disturbing but also a clear indication of the hotel's poor maintenance and cleanliness standards.
The hotel's management seemed unconcerned with my complaints and showed a lack of empathy. Their failure to address the issues and provide a clean and comfortable room made my stay extremely frustrating.
I would not recommend this hotel to anyone. The combination of sewer gas, cockroaches, and poor management makes it a place to avoid. If you value your health and comfort, look elsewhere.
Pros: None.
Cons:
— Sewer gas smell in the room.
— Cockroaches present in the room.
— Poor management and maintenance.
— Broken promises to change rooms.
— Uncomfortable and unhealthy living conditions.

Ethiopian Airlines pushed my flight back, therefore made my overnight layover very long and that’s how I was out up at this hotel. The amenities provided and the rooms were pretty awful. The food didn’t have much variety especially the buffet!

En route Brazzaville. Ethiopian airlines gave this hotel due to a long layover. This is probably a 2 or 3 star hotel and just about okay. On a Sunday night a wedding party was on and I can hear music. The lady at the reception gave me a room on the second floor and told me there was no other room available. I left the key on the table and just when I was about to leave the hotel to find another one, I was told that there were rooms available. Harmony without honesty. No halal food by the way in the hotel.

Harmony Hotel Review**
Harmony Hotel is situated in a great location, and the staff here are incredibly friendly and welcoming. I want to extend a special thanks to Mr. Aklilu, along with his colleagues Elsa and Abel, for their outstanding support during my stay.
While the hotel offers good value for money, the restaurant’s menu is limited, especially for Asian cuisine. Although Harmony claims to serve Indian food, I would rate their Indian dishes a 2 out of 10. To truly deliver authentic Indian cuisine, I believe they need a trained chef from India, Pakistan, or Bangladesh, who can also help train their current staff. Because of its central location, we also hear lot of noises of night clubs if you dont have right room allocated to you : (
Good luck to Harmony! I’m looking forward to better food and service on my next visit.

Indian food is pretty bad and no Indian chef. People are awesome. Thanks to Aklilu, Abel, Elsa, etc. Took time to train staff for good Indian tea.

The hotel is very clean and the service is good. A very important note is that booking online costs between $40 and $50 per day, but if you want to book directly, the price will be more than $85 or more. This is not good. In other hotels, this law does not exist. Unfortunately, the food is not delicious, and when I order from Cinnamon, it comes to me most of the time cold and not hot.