NH Cali Royal

Great service throughout our stay. The breakfast was excellent, and dinner absolutely delicious. All the staffs’ genuine kindness but especially Bonifacio’s contagious smile and espressos at breakfast were the perfect way to start each day. The hotel’s location is also very convenient. We will be back.

We recently stayed in one of the suites at Hotel NH Cali Royal — three adults and our small Yorkie. We absolutely loved it! The service is amazing, the facilities are great, and the location is unbeatable.
The area is very safe and walkable, which was perfect for us and our Yorkie. The hotel also has its own security team, so we always felt comfortable and well taken care of.
From the moment we arrived, the front desk staff were welcoming and helpful. Check-in was smooth, and everyone — from the concierge and bellboys to the drivers — was excellent. The restaurant is fantastic, with indoor and outdoor seating by the pool. The wait staff are caring, efficient, and friendly, and breakfast was delicious.
Our suite was perfect for us and surprisingly affordable, with two separate rooms, a full bath, and a spectacular view. The location is ideal — right next to Holguines Mall and very close to Unicentro and Jardín Plaza. There are plenty of great restaurants, cafés, and shops nearby, many within walking distance.
The hotel’s drivers are outstanding — they know the city inside and out, their cars are clean and comfortable, and they’ll take you anywhere, even to nearby towns. They’ll wait for you if needed. Honestly, it doesn’t make sense to take taxis just to save a few pesos; with the hotel drivers, you never go wrong.
We had a wonderful experience and can’t wait to come back!

Lobby and social areas are very nice and well maintained, service is great BUT rooms need a LOT of attention. We took a suite and floor on the social area is in very bad shape, carpet in the master room shows the wear and tear. The white strings to handle the blackouts were "black" of the dirt. Bed, linens and towels were clean. As we stayed with other family members we booked 4 rooms in total and all had the same comments.

This hotel was wonderful to me. The staff was over friendly, very helpful and pleasant. Breakfast every morning was amazing! The wait staff is so accommodating and made the best oatmeal I've ever had! The room was kept clean and fresh daily. The hotel is located right next door to a mall for all of your shopping needs. The lobby is comfortable with plenty of space to sit and relax. There is also a bar by the pool which is very convenient. My only suggestion, change the color of the pool/hot tub flooring so that it doesn't appear dirty. Thank you so much for the amazing service!

I stayed at the NH Cali Royal and unfortunately the experience was far below what you would expect from an NH hotel. To start, throughout the entire stay there were no functioning key cards for the rooms or the elevator. Every time you needed to go up, you had to wait for an employee to escort you, and on several occasions I even had to take six flights of stairs because no one was available. The excuse given was that they had “run out of key cards” and the shipment from Bogotá was delayed — something that seems unacceptable for a hotel of this size.
I’ve included photos of the dirty sheets, which had hair and stains on them upon arrival. The flooring in the room was in terrible shape, with boards completely separated and deteriorated. The shower head was old, and for two out of the three days, there was no hot water.
Additionally, the level of guest dissatisfaction was unbelievable. I personally saw more than 20 groups of guests in the lobby who were also unhappy with their rooms or the hotel conditions. It is even suspicious when you compare this with the many overly positive reviews on TripAdvisor, because the reality in the hotel was completely different. Several guests complained that they were misled about the rooms they booked, especially regarding bed types. In our case, the hotel even called us promising a larger room, but never delivered.

The rooms are really old, at first I had a room and had to change it because of the odors. Had to call the reception twice to ask for towels because they left none, as well as toiletries, they never left us any. The breakfast was delicious, a great variety of food, teas and beverages. But overall the service was not good enough and the rooms are in a really bad shape.

Hotel location is great. It's near malls and restaurants. Rooms are clean amd spacious.
The improvement side: rooms are old. I've stay over years and there is not signs of remodeling. Windows blinds are old and dusty. The hot tub is falling apart. There are no towels by the pool and staff doesn't seem to care when customers ask for it.

From the moment I arrived at the NH Royal Hotel, I was impressed by the level of service, sophistication, and attention to detail. The staff went above and beyond to make me feel welcomed, providing warm smiles and helpful guidance throughout my stay.
The rooms were spacious, impeccably clean, and beautifully designed with a modern yet cozy touch. I especially appreciated the luxurious bedding and quiet atmosphere, which made for incredibly restful nights. The views from the upper floors were a stunning bonus — a perfect snapshot of the city’s charm.
The hotel’s amenities were just as impressive. The on-site restaurant served an exceptional breakfast buffet with a wide variety of fresh, high-quality options — from local specialties to international classics. The lounge and bar areas offered a relaxed and elegant ambiance, perfect for unwinding after a long day.
What truly set this hotel apart, though, was the thoughtful hospitality. Whether I needed local recommendations, a last-minute room service order, or help with transportation, the staff handled every request with professionalism and grace.
NH Royal Hotel masterfully combines style, comfort, and top-tier service. Whether you’re traveling for business or leisure, this hotel promises a memorable and elevated experience. I’ll absolutely be returning — and recommending it to all my friends and colleagues.

I stayed at this hotel for 2 nights. The staff was great. The lobby was beautiful and inviting. The pool is very nice and location is prime and in a safe area. The negatives? The room. I got a completely outdated room with an A/C half working and a fridge not working at all. My room looked old with furnishing that did not seem well taken care off. The carpet was thick and full of stains and I could tell with lots of dust and dirtiness as my allergies exploded. The shower tub had stains which made me feel uneasy. I only stayed 2 nights so I did not fuzz. Perhaps they would have changed me to a newer room if I had complained. So, this review is only on the room I got and they should not rent it until upgraded. Again, the staff was wonderful. Cleaning crew tried their best, it is just the room is too dated and shows wear and tear. The type of carpet in the room is not optimal for a hotel. Regular floor or commercial (non "hairy") carpet would have been a better choice, This one is too thick and accumulates too much that a vacuum cleaner won't clean well enough.

Having family that stayed at this hotel a few years ago and raved about it I was looking forward to staying here. The lobby looked lovely and fancy-there is a piano! It's right next to a small mall and across the street from an even bigger one. That's about the only nice things I can say about this hotel.
We reserved the family suite and while the room was much more spacious, it was clear this hotel hasn't been well taken care of. The bed was hard, the lampshades above the nightstand had mysterious stains on them, the fixture for the hand towels was broken, and the handle for the shower literally broke off when I turned it. The room smelled of must and mold; I had family also staying there who had to change rooms because the smell was so overpowering. There was a stain on the carpet and could clearly tell that they just cut pieces off and tried to patch things up haphazardly.
The restroom is TINY and the shower had no door (only a curtain) so the water constantly spilled onto the floor-we had to put towels there to contain the water.
I called down to let them know I needed laundry services and was assured someone would be by to pick up my laundry-no one ever arrived.
There were cats milling about outside in the breakfast area which didn't feel exactly hygienic.
We decided to shorten our stay, cut our losses, and leave. My family that had stayed there before was shocked at how disappointing the hotel is now. I won't be recommending this hotel to anyone in Cali.

Extremely disappointing experience from start to finish. The service throughout the hotel—from the lobby to the restaurant—was very poor. Staff showed little to no interest in communication or addressing my needs. It was my first visit to Cali, and unfortunately, this hotel left a very negative impression.
The rooms are outdated, with visible wear such as damaged curtains. For a property advertised as a five-star hotel, there are significant improvements needed in both infrastructure and service quality.
Additionally, the spa is not part of the hotel and has very low ratings on Google, which was not disclosed in advance. The pool was uncomfortably cold, making it unusable despite the warm climate in Cali.
Regrettably, I would not return and do not recommend this hotel.

Here’s a concise and sincere review you could leave:
⸻
We had a bit of a stressful arrival after realizing we had left our passports at a relative’s house, but the manager at NH Cali Royal went above and beyond to help us. He was incredibly kind and understanding, working with us to accept photos of our passport and visa entry stamp so we could check in. His calm professionalism turned a tough situation into a smooth experience. The hotel itself is lovely—clean, quiet, and the pool was pristine and peaceful. Excellent customer service and a very welcoming atmosphere. Highly recommended.

Wooowww amazing experience. All the building is renovated and redesigned. Excellent service and they make you feel so comfortable as home. They try to do the best to see you again in their hotel. You can find different tropical food from Latin America countries. You can live the wild and paradise experience without leaves the city.

You’re making a mistake if you don’t book at this hotel. The price point might turn you away but the quality of everything here makes up for every cent spent. The breakfast buffet is amazing, fresh, and full of both beloved and cultural foods. The rooms are always clean and any complaint fixed swiftly. Everyone is very sweet and welcoming. The hotel is located in an amazing and safe area close to many attractions. The taxis at the hotel are amazing and knowledgeable. The hotel even has two lovely cats that fill your heart with love. Every time I come back it always improves. The new owner is amazing and compassionate. Will be coming back again and again.

Hotel staff was amazing, manager Juan was so genuine with our kids and welcoming.
Everyone is super nice from the minute you are checking in to the checkout.
Hotel was Clean and well Kept. Kids enjoyed the pool and loved the food at the restaurant.

The experience at the hotel was one to remember for sure great service and attention to detail. The hotel General manager handled an inconvenience I had when checking in incredibly well. The rest of the staff ensured that the rest of my stay was 10/10.
The food quality was 10/10
Breakfast had a great variety to choose from, was extremely fresh, and My eggs were made to order. Room was nice and spacious great size bath. Definitely a hotel worth staying at again. Thank you!

The location of the hotel is excellent, very close to shopping shops, restaurants, malls, and multiple shops for any needs! The location is very safe and lots of ways for transportation (taxi, bus, etc) the hotel costumer service is excellent! The restaurant has a variety in the menu from steaks to seafood, prices are very good and food is delicious, the breakfast is very good. U most try the lemonade with coco is amazing! The rooms are very clean and very quiet, u won’t miss ur bed. Is very quiet to sleep. Overall is very good hotel for foreigners! I highly recommend this hotel.