lock Safe bathroom Private bathroom tv TV hearing Soundproofing
Free Wi-Fi
blinds Blackout blinds desk Desk dinner_dining Dining area dishwasher_gen Dishwasher kitchen Fridge cooking Kitchen microwave_gen Microwave Mirror shower Shower emoji_food_beverage Kettle or coffee maker phone_in_talk Telephone self_care Toiletries dry_cleaning Towels






















It is difficult to describe how bad our experience was at this hotel. On our first full day there the pipe burst under the bathroom sink, flooding not only the bathroom but also the bedroom itself. We had to move all our things over to another room after having fully unpacked ourselves. I suppose it was lucky that there was that room open. But the worst problem was that out of 4 nights that we were here, on not a single night was the Wifi working. We complained about this the first day, and yet the Wifi for FOUR DAYS was not fixed (attaching picture of the cables their technicians left dangling from the ceiling). This was both terrible and absurd. I had to work and was not able to for any of the four days because of the nonexistent connection. I asked for a partial refund because of this and was denied, despite that it would essentially constitute false advertising. Lastly, the hotel offered us a taxi service to take us directly from the airport to the hotel, which I later found out was TWICE the price of what one could pay with other services for the same distance. Add this to the list of ways people attempt to rip you off when you’re a tourist arriving to a Latin-American airport.
One bonus, as if they hadn’t outdone themselves: This is nominally a “twin room, ” but what they don’t tell you is that the second bed is a slender little portable furnishing; it barely fits a person. Don’t expect that both people in a “twin room” here will sleep comfortably.