Review of SOF Hotel 3*

My first visit to this hotel in TaiChung was unfortunately quite unpleasant. The room I booked online did not match the reality; it was considerably smaller than depicted in the photos. They marketed themselves as eco-friendly but failed to provide drinking water in the room. Instead, they only supplied two medium-sized cups and expected guests to repeatedly leave the room to use their drink machine throughout the day. This issue could easily be resolved with a simple large water bottle, but it seems like the hotel chose to cut costs rather than prioritize guest convenience. This lack of attention to detail and experience in hotel management was disappointing.
However, the most frustrating and disturbing aspect of my stay was the unprofessional and disorganized hotel management. They assigned me a room on the 7th floor, which happened to be the top floor of the building. Unfortunately, construction work was taking place directly above my room from 9 am until 5 am the next day. As a guest on vacation, I did not appreciate being awakened by the noise of construction. To make matters worse, when I called the front desk to address the issue, they were unhelpful and simply informed me that the construction would continue until 5 pm, offering no solution or assistance. It is not unreasonable to expect soundproofing in a hotel, but it seemed nonexistent in this case. It felt as though the hotel expected guests to be out of the hotel during the day to avoid being bothered by the noise. The overall management system of this hotel was disorganized and demonstrated a lack of experience.
In conclusion, I will never visit this place again. It has been quite some time since I've encountered such terrible hospitality. I strongly advise anyone considering a visit here to lower their expectations.