Conrad Xiamen 厦门康莱德酒店

Our anticipated pleasant weekend getaway fell decidedly short of expectations, prompting us to cut our stay short to a single night.
From the moment of check-in, we were subjected to an unwelcome hard sell. Despite my Hilton Honors status, which I hoped might warrant a courtesy upgrade, we were instead offered an "upgrade" to a water-view room for an extra CNY 900, later "deeply discounted" to CNY 500. Furthermore, due to a booking error on my part for one adult, I was charged CNY 110 for a second breakfast—again advertised as a "deep discount" from a purported CNY 220. I later discovered the standard rate for two breakfasts would have been only CNY 180 (CNY 90 per person), revealing their so-called discount to be entirely misleading.
Service standards throughout were profoundly lacking. The turndown service was perfunctory: bed covers were turned down, but our bottled water was not replenished, and used bathroom towels were not replaced. A significant inconvenience occurred when I visited the spa: the Front Desk refused to allow me to charge the massage to my room, despite being a guest, and I had not brought my wallet to the appointment.
The following morning's breakfast service was another disappointment. I waited over ten minutes for a simple coffee, and a further five minutes for the requested milk to accompany it.
In summary, our stay was deeply unsatisfactory.

Conrad is one of our favorite hotel brands, given we previously stayed in NY, London, and Tokyo, we definitely look forward to our stay over a long weekend.
Room: very spacious, around 660 sq ft, equipped with separate bathroom, washroom and shower, walk-in closet. Mini bar and nespresso coffee is free of charge.
Breakfast:
— comes free with the room, good variety, with both Western and Chinese choices. Must try the Xiamen noodles which is a local specialty.
— unfortunately their 3 coffee machines don’t seem to function properly during our stay. It’s either running out of milk or unable to make any coffee other than black / Americano.
Service:
— housekeeping did a great job cleaning and tidying our rooms.
— concierge gave good tips on how to take ferry to the island 鼓浪嶼
Although Conrad is not next to any subway stations, we could easily hail cabs and travel anywhere within Xiamen for less than ¥30!
We enjoyed our stay, and definitely find this hotel excellent value for money!

Great experience staying at the Conrad Xiamen which is unmistakably THE landmark in Xiamen, with the iconic twin towers!
Checking-in at the 38th floor makes the entire arrival experience even more impressive with the breathtaking views of the sea!
It is regrettable we missed catching the name of the young gentleman who assisted us with our check-in. He displayed exceptional hospitality, patience and also provided tips on our planned visit to Gulangyu. We arrived slightly early and are truly grateful that we could be accommodated an earlier check-in. First impressions means a lot and he definitely ensured that we had a great start to our short getaway in Xiamen and at the Conrad Xiamen!
The King Deluxe City room we had was luxuriously spacious with equally breathtaking views though our room did showed a bit of age in some areas.
Location was favourable with Sha Po Wei within walking distance while Didi rides were inexpensive with reasonable travelling time from Gaoqi airport and to the different popular places we visited including Zhongshan Road.
A shoutout to the Concierge team on the ground floor too. We felt especially welcomed and they never once failed to acknowledge us when we were leaving or returning to the hotel.
It has been an absolute pleasure staying at the Conrad Xiamen and we truly appreciate the generous and genuine hospitality. Thank you!