Garden view Mountain view Pool with a view Air conditioning Private bathroom Flat-screen TV Coffee machine Free WiFi
This room is located by Gatineau Park and includes a full private bathroom. Located in the Main building, the Heritage rooms have a more rustic and historic feel to them.
WiFi is available in all areas and is free of charge.
Beds: 1 large double bed (151-180cm wide).
Room Facilities: Socket near the bed, Shower, Bathrobe, Coffee machine, Upper floors accessible by elevator, Radio, Additional toilet, Heating, TV, View, Hairdryer, Slippers, Free toiletries, Ironing facilities, Mountain view, Bath or shower, Wake-up service, Alarm clock, Garden view, Clothes rack, Toilet, Wake up service/Alarm clock, Carpeted, Pants press, Iron, Wardrobe or closet, Telephone, Air conditioning, Towels/sheets (extra fee), Bath, Toilet paper, Flat-screen TV, Cable channels, Private bathroom, Linen, Towels.
This was the worst customer service experience I have ever had. First of all I bought a gift card online for my mom's 65th birthday which cost me $500. They charged my card twice without telling me. Then I had to chase them around to send the gift card which took almost 2 months. After my parents went to use the gift card there was no money on the card. It took them over 2 hours to rectify the issue as they did not believe that the charge went through because according to their accountant they couldn't find the money. There was no apology and nothing to compensate the time wasted on contacting them over and over regarding the double charge not sending the gift card and then not putting the money on the gift card. I will make sure to tell all my family and friends never too frequent this place as it is very disorganized. It almost feels like they're trying to scam people as this is the second time it happens to us.