Review of The Willowdale Hotel Toronto North York 3*

I am amending my review at the hotel's request, and have provided one additional star due to the fact that they did a very complete follow up with me. Due to a business trip located in this area, I booked a suite for ease of morning commute. It is very close to a key area in Toronto. The first room I was given was something I believe recently “renovated” from a closet — to the point that the suite number was written in marker on the door. (Not kidding). This was very small — bed against a wall, the “kitchenette” housed a one-cup coffee maker and no sink. There were a whopping count of two hangers in the closet. When we attempted to make the best of it with mindless television, we discovered the room received zero channels. I've been advised this issue with the television has now been addressed. The front desk staff member was very accommodating and friendly. We were offered another room. The next room was much better — actually what was expected from the photos on the website. There had been some type of housekeeping oversight in that the washroom held only one towel and had no shampoo, conditioner nor lotion. I've been assured that is not standard and additional towels, shampoo and such should have been provided in the room. The sofa in the living area was extremely broken down and while “okay” for a one night stay, was not of the quality anticipated in a hotel that houses “suites”. I've been advised that a new sofa will be in place in the future. If you don't use the furniture in that space, you would be fine. The bed was very comfortable but I don't typically sit in bed for reading or watching television. The location is good, and the hotel staff very friendly.