Review of Ramada 2*

We stayed 5 nights last week. When we arrived around 10pm after a long drive at the first day, there was a older guy with ball-head in front desk, he looks like originally came from southeast of Asia and he spoke English was not clear enough, obviously he was NOT friendly and happy to serve us. After my wife checked in with her Alberta GOV ID and got the room cards for 409, she tried to open the door a few times but failed, that guy came and complained: I had already told you followed me, my wife said there was another person behind her, she didn't know whom is this guy talking to. After we entered the room and found the window cannot be locked, my wife asked this old guy: is there any way to fix this problem because the security issues (someone can break into our room easily from window and also we have a 4 year old boy and easily to fall out from the window if he plays around there. This old guy said there was no way to solve the problem, no other room available and his shift will be ended at 11pm. He wanted us to ask next shift worker to solve it. All of us were so tired and got sleep quickly even though we didn't feel safe enough in the room. The next day morning we went to the frond desk and asked James who worked there then and he just gave us a stick to help to lock the window and fixed the issue very easily. It only took 2 minutes. We cannot really understand why it is so hard to make us feel better last evening. During our stay, the power of our room was gone since the microwave was running, so I went to front desk and let another Asian guy knew it, he is younger, he was very friendly and happy to serve. He went to machine room to reset the switch and fixed the issue. So good employee keeps contributing the good reputation to the hotel, but bad employee keeps destroying the good reputation.