Kitchenette Private bathroom Air conditioning Flat-screen TV Free WiFi
This suite has a minibar, electric kettle and air conditioning.
Please note that a sofa bed is available on request, subject to availability. Please use the special request box when booking or contact the property using the contact details found on the booking confirmation.
WiFi is available in all areas and is free of charge.
Room Facilities: Wardrobe or closet, Clothes rack, Hairdryer, Flat-screen TV, Heating, Iron, Free toiletries, Toilet paper, Desk, Alarm clock, TV, Toilet, Upper floors accessible by elevator, Kitchenette, Toaster, Satellite channels, Shower, Single-room air conditioning for guest accommodation, Refrigerator, Private bathroom, Ironing facilities, Bath or shower, Electric kettle, Carpeted, Air conditioning, Towels, Hand sanitiser, Tea/Coffee maker, Linen, Microwave, Air purifiers, Telephone.
Absolutely disgusted! We arrived to what my partner was told an “upgrade”, he had booked a superior king room and the upgrade was a room with two queen beds! When we requested what we had originally booked and paid for, we were told it was best for us to get a refund as there was no other rooms available. The lady at reception, Maxine, who was the owner, spoke rudely and treated us as if we were in the wrong and tried to entice us to leave. We had travelled and had nowhere else to stay otherwise would have accepted the refund and left. We were given the original room the second night. Upon checking out we spoke to the manager who was lovely. I requested a partial refund and he suggested contacting booking. Com which is who we booked through. We have done this and will hopefully receive a partial refund. However this has ruined our weekend, having to change rooms the second morning and not feeling comfortable staying in the original room. Mason the other owner was there upon checking out, he yelled at us and said we were “unbelievable”. He continued to yell and I told him it was unacceptable to speak to us the way he was. I would NOT recommend staying here! We were treated with such disrespect from the owners who were not willing to listen to us. We were not asking for anything for free, just what we paid for.