Review of The Royal Horseguards 4*

We were a group of 10 and on a travelzoo deal. The venue was very nice and the table was ready for us, but, they first tried to give us the restricted menu when we were on the a la carte deal. After half an hour I went to ask why we had not had our order taken, been offered a glass of water or had our glass of prosecco. I was told I had not given them the vouchers, bit difficult with no service in sight. They finally got the orders taken, but one person having soup did not get their starter until we had all finished ours. The food was delicious, but the service took so long that after over two hours one member had to leave without desert or would have missed her train. After two and a half hours we had to ask if there was any outstanding cost as we had to leave. We were given a 12.5% service charge which although normally good and willing tippers we were reluctant to pay as the service had been so poor. We had to search for service on more than one occasion, there was no mint sauce to go with the lamb, they ran out of scallops only half way through taking the order for starters. It was not busy, I would say less than 10% capacity, but other tables came and went whilst we were still waiting for our meals. A real shame as it could have delivered so easily with a bit of effort. Was it because we were on a deal? if so they won’t be getting repeat business from any of us. There was also one item on the desert menu that I requested only to be told that they had not had that item for several weeks — then take it off the menu!