Review of NY-LON Corporate Apartments 4*

My wife and rented an apartment at Canary Wharf London, in November 2016. The condition of the unit supplied to us for rental was disgusting untidy and dirty. In order for us to feel comfortable in the unit we had to: — Buy cleaning materials and scrub the bathroom so that it was safe to use. (See attached picture) — Clean out the fridge so that we would store food even though it’s still not what we would consider clean. — The Bathroom sink tap does not work correctly and the handle keeps falling out of the tap. We also expressed the disappointment that we have no privacy in the unit due to the lack of blinds in the lounge room. I rang customer service on Wednesday this week and asked for a response to my email and was told at that time by the Zen Customer Service person that Katrina had gone on holidays to New York and that my email had not yet been opened. I requested that this be done immediately due to the issues and she stated that she would call me back within 30 minutes after they had read my email. Here it is Friday night at 2030 hours and Zen have seen fit not to respond. We rang the maintenance the second day in the unit on the number we were provided by Zen to request that the window blind be fixed but instead the only response from the person that answered the phone was that he was driving and too busy to talk. Then when we arrived home that evening from being in town, we found that we were locked out of the apartment. When I ring the Zen customer service we were told that maybe someone had been in from the management team. As a Landlord I understand that access is required to properties but tenants are to be advised of the impending entry to the unit before it happens. Then when the inspection was over the front door was double locked, well as the tenant we only have one key to the door, fortunately I had the Zen Customer Service number on my phone and when I called she had no idea why this had happened. She then said she would call the reception desk to arrange for me to be given the second key to the room. When we arrived down stairs at the reception desk I was advised that Zen were not listed as the Management agency for the apartment and that they could not give me the key to the room. The Concierge had received the call from Zen but as they were not the listed management agency on their records he had to come up to the room and he unlocked the second lock to the door so that we were able gain access to the apartment. My wife and I could not recommend Zen apartments either due to the condition or the service was — 5 out of ten. We have attempted on several occasions to have Zen respond and they have seen fit not to communicate with us on any matter.