Review of The Rembrandt 4*

Ian C.

09/12/2014

Respond
1/10
I am writing this review here as it has been previously removed from tripadvisor. On a recent stay my family had money taken from our room at this hotel. My wife has a fairly complicated purse with a number of pockets and we had split our money between these. We had money taken from two different pockets (one of which was hidden on the inside of the purse) while we were at breakfast however this hotel has tried to suggest that on a 30 minute (at most) journey from the hotel someone had opened my wife's bag, which was pressed against her body, taken out her purse, looked through it and taken only a few notes from each putting the rest back then returning her purse is laughable. A cleaner was seen entering our room on two separate occasions during our breakfast and did no cleaning on either occasion. They didn't move or clean anything in fact. When asked about this in front of me, the duty manager even said it was 'unusual' and he didn't know why they had returned or entered the room on the first occasion. The hotel is maintaining however that the cleaner has an 'exemplary record' which is surely tarnished now? It does not take much searching on the internet to find reviews from as far back as five years stating 'my mom and I visited this hotel in sept. 2008 we noticed our luggage was rifled/gone-thru on a daily basis when we were out and about and the management did not seem upset/enraged when we informed them of this, and this distressed us immensly'. This has been cut and pasted so please excuse the spelling but this shows that previous behaviour of this nature has been reported. We are out of pocket due to our stay at this hotel and the majority of the money taken was given to me for my birthday the day before as a donation to a charity very close to our hearts so they have also lost out. I hope people will find my review helpful when checking their belongings before departure as it is likely when it occurs, small amounts will be taken from departing guests in the hope they won't notice or will be gone before they are able to complain and getting support from the hotel will be non existent.

Nightly rates from $229

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