Review of The Montcalm At Brewery London City 5*

Should have paid better attention before choosing this hotel. The room I had : the fridge was not working and there was glitter on the floor: sign that it had not been vacuumed after previous guests. I called reception, very nice concierge offered to upgrade me to a bigger room. We go to the 2nd room, it is indeed bigger but gosh I almost wished I had not changed. — the curtains and the rail fell on my head when I shut them — tried taking a bath : the knob stayed in my hand. — took a shower instead: cut my toe when climbing out with their sharp window At that point I decide to call it a night and go to bed: only to discover the sheets are completely STAINED and the bed looked like someone had sat on it! This bed was not professionally made. I had NOT touched that pillow! Its all wrinkled. It's now been 35 minutes reception said the cleaning person was coming to change the sheets. Still waiting. 40 minutes the housekeeper comes to change the sheets. Great. She doesn't even seem to see the BIG FAT stains when I show them to her. She called her superviser who obviously acknowledged the stains. They changed the sheets. Yippy. I thought I could FINALLY call it a night… But no no no, one of the lights did not swith OFF! called reception for the 4th time, they dared to ask me if I had tried to turn off the switch 😂🙄. They send someone, he tried turning off all the switches, lights DID NOT turn off! It's the one in the picture attached, with a very clean mirror as you can see. 😱 So I get moved to a 3rd room. I inspect the bed with the concierge, we both see hair that obviously is not ours. He took photos. At that point it's been 2 hours since moving from the 1st room so I decide to just call it a night and sleep. I did check the bed for bedbugs just in case. Soo at that point I thought it couldn't get any worse, I get into bed. I hear people screaming, arguing. I put my earplugs in. Still hear them scream. I call the concierge AGAIN to complain and ask if he can talk to them, he says yes but the shouting continues. After 10 minutes I decide to go knock on neighbors door myself and ask if everything is ok (room 133). A lady comes out, I ask her if everything is ok, she apologized saying she was dealing with an urgent situation… I go back to my room. Screaming continues. Stay tunes for another horrible story from Montcalm brewery. I get that they are refurbishing the hotel but in this condition, it's a 1 star at most. Even a hostel would have a better service. I just want to cry and move to another hotel but it's 11pm and the 2 nearby hotels I called are fully booked. Needless to say I will be reporting this to the Montcalm managment. The concierge who took me from room 2 to 3 was nice but clearly lacked professional experience. I asked him if this was the 1st hotel he worked at and he said yes. That's ok, everyone starts somewhere.