Review of Radisson Hotel El Paso Airport 3*

My time at Radisson was less than satisfactory due to the cleanliness of the hotel. We returned to our room after dinner and basically went to bed after a long and tiring day. The following morning is when I noticed that the bathroom was not clean. I was disgusted as I prepared to shower and found mold in the shower in several places which was quite evident. The shower and tub are separate so I immediately exited the shower and took a bath instead. After getting dressed I went to the front desk where I noted my concerns along with a complaint and checked out immediately. To my surprise the front desk basically said sorry too bad, but thanks for letting us know. I was also told there was not a manager on duty and I could either leave my number or call a manager/supervisor on Monday. I did both! A manager did call me back, but again gave nothing in return for the inconvenience, or for being subjected to toxic mold! While they play phone tag with me my frustration contines to rise. They continue to have an employee call me who clearly has no authority and needs prior approval to authorize anything. This is very unprofessional! Then to make matters worse, I was told they couldn’t do anything about it because I didn’t complain right away says the representative. Well, I thought it would be appropriate to get dressed, get my family out of the room as soon as possible, and then immediately make my complaint in person at the front desk, which is exactly what I did. I made the complaint as soon as I could. Mold does not grow overnight and this was not an oversight, they had to know it was there and they rented the room out anyway. Still haven’t received a call back from someone who can actually help me or compensate me for the trouble. My suggestion is that management continually places someone at the front desk who could help disgruntled customers. I don’t typically complain, however mold is mold! This is unacceptable!