Review of Hyatt Place Nashville Brentwood 3*

I traveled to Brentwood on business and stayed here for literally 2 weeks. I have made a request to my company not to use this hotel again at least for me. From the start they rubbed me in the wrong way. My company of course picked up the bill and they still wanted me to put a credit card on file. I travel a lot and never had to do this especially if a company is paying by direct bill. I went ahead but I asked how much are you charging my Discover card they told me only $15. I came in Sunday by Monday they charged my card $96 I asked them why and they told me they authorize $15 a day! Oh and I was escorted to the hotel by my company VIP who came in and personally took care of the bill. By the way my co-worker who came in with me to train her card was never charged. She is Caucasian I am Black. Never once did they pre authorize her card. I had to freeze my card to prevent them from constantly doing so. After one week I notice housekeeping did not change my bed so I remove the cases to prompt her to do so. The free breakfast area is not monitored enough, I had to ask for napkins, cream for coffee bar, utensils not clean. I personally witness a kid drop a serving utensil on the floor and put it back for other guest to use. The water is hard and you can smell the chlorine. Oh and the killer they are pet friendly and for two days and nights I had to listen to dogs bark on my weekend when I wanted to relax and do a little work in my room. The guest left their dogs in the room and they barked constantly. Guest services did nothing! Why not have a floor for guest with pets separately?! No microwave in room only in the hotel kitchen and they put it out after breakfast is served. So I had to get dressed go downstairs through the lobby to heat any food. Bathroom cramped. Only plus, bed is decent and the shampoo and conditioner is great. As I mentioned I stayed there for half a month and this is honestly what I experienced. This place do not live up to the Hyatt name!