Review of Mills House Charleston, Curio Collection 4*

Jerry L.

08/18/2015

Respond
1/10
My sister had arranged for gifts to be given to the wedding party that booked rooms there which weren't handed out until a complaint was made by her / her wedding coordinator and were delivered at a late hour around 10pm. On the Friday the 14th there was to a get together for mingling at the bar area of the hotel. My sister and her groom are a mixed race couple as well as myself and my fiancee'. The service was very slow and the bar staff were very rude. Two older ladies were taking care of the bar that night. Me and my fiancee' don't drink but we wished to order food of which we were unable to get a menu from the bartender as she said that we only allowed to get a menu from the maitre d although there were a stack of menus on the bar. This would have been fine except this was explained to us in a rude manner. We eventually were able to obtain a menu and ordered some water and a soda from the bartender that came to our table while we were looking at the menu and making a decision. These drinks never came after more than 15 minutes and after looking at the bartenders as they were just standing at the bar doing nothing but laughing it was apparent that we weren't going to be served. I'm unsure if this was racism, they hated their job, or they were just rude people. At this point me and my fiancee' left to eat somewhere and we walked out to find somewhere else to eat. Upon return one of the bartenders was complaining to my sister that our party was very difficult to work with. While I wasn't there to experience what happened in my absence there was no more than 20 people there when I was first there and upon my return and the bar was hardly at capacity. I feel that there was racism there. That night we went to bed and left an order for breakfast of some orange juice, croissants, and muffins. When the breakfast came on Saturday the 15th we were told that they ran out of croissants and gave us more muffins in their place. The muffins tasted stale and the amount of orange juice was minimal. It felt like vending machine food to us. I refused to eat it and left it in the trash. We also went to the gift shop by the lobby that morning to get some items we forgot to pack. While looking around the cashier asked my fiancee' what she was looking for and after my fiancee's response rudely told her where they were and upon presenting a credit card to her also rudely told her that she didn't accept cards but cash only. I'm not sure if that was true or not but there is a polite and rude way to say something to someone. We had money but at that point I didn't want to give this person any of my service and opted to walk to a CVS Pharmacy about 5-6 blocks away. The Wi-Fi is also non existent. They do provide complimentary free Wi-Fi but I selected that they provide no Wi-Fi in this review. Not one time was I ever able to pick up the Wi-Fi signal unless I put my device up to the window and even then the signal was barely picked up. I talked to other guests and they also found the Wi-Fi to be non existent as well. If you are lucky you are able to pick it up in the lobby but that was the only place we found. If you're looking for good Wi-Fi you're out of luck. We ended up getting free Wi-Fi from another establishment close to the Wyndham in order to do any online work. This Wi-Fi SSID was Mira_Wine Guest. I would not recommend this hotel to others due to the rudeness of the bar and shop staff and would be very cautious if you're a mixed couple as I feel racism is a factor as well.