Extended Stay America Suites - Philadelphia - Bensalem

Hotel

Booked our room online and it was stated there was free breakfast. Every other hotel we stay at that has meant central, bagels, eggs, little yogurts and a waffle maker. Here it was muffins granola bars and packets of instant oatmeal. The hotel clerk tried to tell me they didn’t advertise free breakfast. Our room was also not clean. My daughter found things under the bed. Will not return.

Very clean and spacious. Immaculate! Staff was very nice also!

Do not, I repeat do not waste any money staying here. We are non smokers with allergies, all we could smell was cigarettes, the front desk offered to frebreeze the room and kept saying it's a non smoking hotel. We ordered a queen size bed, this bed was a little bigger than a twin, not even as big as a full. Only 2 flimsy, threadbare towels in the bathroom. The drains in the tub and sink did not work well.

Don't even consider this dump unless you are a pack a day smoker. This non-smoking Hotel property offers rooms that wreak from cigarettes. The front desks response is this is a non-smoking property I'm sorry we can send someone up with some fabreeze to spray around. Order a queen size bed and get a full size bed. Don't you dare sit on the toilet before closing the door. Towels anyone? Have two. Made the mistake twice on this trip of giving money to this chain. Never again. Sleeping in my car where the environment is clean would be preferable.

Nice place, David at the desk couldn't do enough for us. It's that type of place, inexpensive, close to casino and clean. Good for a quick stay.

It is very conviently located near any stores you might want to go to and there are many restaurants close by with one being within walking distance. The rooms have a full size refrigerator, stove top, and cabinets and dishes excetera are available from the front desk. The Manager, Ryan, along with his team will do everything possible to make your stay an enjoyable one. I have been a guest at extended Stay America every year for over 10 years and still enjoy each and every stay.

I Been staying at the extended Stay for about 2 weeks now. And I must say Tge Assistant General Manager Jenee Keys, Dave, and Khalil has made my stay such a pleasant stay. Those three I tell you has very very very great customer service. Jenee Always has a smile on her face she knows how to make you feel comfortable. Khalil always extend an helping hand always letting you know he is here if you ever needs him. Dave was the first person I met when I came and he never lost his pleasent personality. I want to thank you Guys for such great customer service I give y’all two thumbs up.

My boyfriend and I stayed at this hotel for a quick overnight trip and I would not stay here again. The towels in our room looked extremely dingy and over used. One of the wash cloths we refused to use as a risky of how it looked. When we went to our room after checking in super late we entered from the cold weather of PA to enter what we thought would be a warm room… but no! The room was just as cold as outside was. It took about 30 mins for our room to warm up before my boyfriend and I felt comfortable enough to change into our pajamas. The shower knobs need to be replaced as well. It was no longer attached to the wall…

Simple inexpensive option amongst its three rivals within a half mile radius. If you need a clean place to crash and arsnt looking for bella or whistles and appreciate a small fee laundry room to regroup this place can be a great ally in the fight for reasonably priced safe, clean and reliable recharging for the body and mind. 3/5 stars from this humble lodger.

Not complaining, just explaining. I did book through an agent whom got me a crazy deal 40 bucks for the night, with taxes about 52 so you get what you pay from but the same room typically goes for 89 a night on average so if I paid that much I would of been very upset. I have stayed at similiar priced hotels and had an amazing 4 or 5 star experience this fell short of that. The front desk was nice, went to the room and the odor of smoke just hit you, had to open the windows as I dont smoke and it gave me a severe headache, place was spot cleaned, some of the linen should be replaced looked dingy and discolored, the pillows looked old and dingy but I will say out of all the hotels I have stayed at this placed had hot water that lasted. Ultimately wasnt the best but not the worst will probably avoid in the future and maybe stay at the comfort inn down the road for the same price.

I really wish I could leave 0 stars this place is a joke and the manager doesn't do anything about problem so I had 9 packs cigarettes out of a carton in the fridge stolen by the house cleaner named Julie and after the fact she has the nerve to stand beside me and pull out a pack of my smokes and smoke one right in front of me says she hasn't been on my floor she is the one that cleaned the room she has smoked Marlboro red the entire time I have been here and all of a sudden she is smoking Marlboro black menthol 100's what a Convenience huh so I made a complaint and he says I will give u a free night wow my rooms r free to me anyway just watch ur things at this place very improfessional if u ask me.

This place was ok but as I was gathering up my things getting ready to leave I found a piece of poop on the floor under the bed I slept on for 2 days. I don't know what type of creature it came out of but whatever it was had to be huge because it was a rather large turd. It looked pretty fresh, I can't believe it didn't stink. The worst part was that when I showed it to an employee they tried saying that it was mine. I was furious! Needless to say, I won't be staying at extended stay ever again! It was literally my shittiest stay in a hotel ever!

Pleasant stay with amenities for extended stays. Hotel services was pleasant and helpful in regards to needs and local places to visit and eat.

All and all it was nice, my room was clean and comfortable. I would stay again. They do not accept cash as payment. Only credit or debit. So your aware.

Would give this hotel a negative if I could. On our way there, I called to say we may be a little late. The man/boy answered the phone, said they overbooked the hotel, you don't have a room. I didn't understand and said " I made reservations over a week ago" He said, he was turning away people that booked months ago and it was too hard to explain and hung up on me. There was not another hotel in the area to go to. Horrible customer service, I will never book again.

Rooms under $100, I believe I got a fair deal for the accommodations. Staff very pleasant and helpful. Laundry room, vending machines with desirable snacks, and cardio room were a plus. Hope to do business again with this location.

I had stayed here every year for a good many years and I love it. Has a great day, I love little kitchenette, the back you can do laundry on site, and anything could possibly need is within 10 to 15 miles max.

The place is clean and it wasn't bad staying there for the short time we did before moving. One complaint would have to be the gentleman who cleaned in the morning, Richard. He was so miserable and nasty every morning. Must of woke up on the wrong side of the bed, he was cranky.

The quality of the rooms were good. Checking into the hotel was a breeze. Room service almost walked into our room. But the door was locked. So that was kind of creepy. Otherwise this hotel is very decent.

Nice, reasonably new hotel. The room was spacious and well kept. The only issue I had was a dripping shower faucet but that wasn't a problem if you closed the bathroom door. I've read other's complaints about the granola bar and muffin breakfast but you didn't get any more or less than what the hotel promised in their description. I would stay again.

This is beyond a doubt the worst place that you could pick to stay at. On top of the company that I work for paying almost $700:00 per week plus another $10:00 for each day that you want your room cleaned other than once a week. The rooms are almost never cleaned right, plus they usually don't leave any soap in the bathroom, only 1 wash cloth, pillow cases that look dirty and dingy. Mattresses are really old and raggedy around the edges, no ice machine, no trash cans in the hallways & the so called morning snacks or whatever they call it is totally disgusting and they have nearly no light on so that you take your pick of the 5 items they offer. this place is a total joke and full of excuses and lies. i have called the customer service department at the 800 number. A total waste of time and energy. i was finally able to actually get the correct contact information to corporate and spoke with a higher up in the company. He asked me if I could take 5 different videos and send them to that person they would definitely change things. today I got my video and it only took 8 days to get them do yourself a great favor do not stay here.

This hotel will not guarantee your reservation, regardless of whether you've paid for it earlier or not. Showed up after confirming three times that we'd check in late, showed up at the exact time we said we'd show up. And they're fully sold out. The only lady around to help is one that's responsible for laundry and the manager was in bed, again refusing to help. Save yourself the trouble, go anywhere else.

Made reservation yesterday for this Saturday the 14th. The person who I spoke to didn't speak English that well. Got confirm on phone, but called the next day, May 10th to double check. Spoke to Allen the mgr, he didn't see reservation, then saw that it was made for last night and I was a no show. Quite upset, I wanted a refund, he said no since it said on the confirm the date of the reservation, it was but so small I didn't see it. He stood his ground and had the audacity to ask me if I wanted a reservation for Saturday night. Will report this company and his actions to the Better Business Bureau. Hope they go out of business.

I stayed at this property couple of weeks ago in April for one night 3 days after I left my card was charged for damages I did not commit I spoke with Allen in the morning which was the property manager he stated he had evidence which I was denied to see but yet my card was charged over $200 horrible way to treat a perks member I will not be staying at Bensalem and because of this I'm going to withdraw from being an Extended Stay perks memeber altogether I have seen nothing but incompetence from the staff from Bensalem a breakdown in front desk communication a breakdown in housekeeping communication I've been in the industry for over 7 years so I'm familiar with how it works there is no way I will stay at somebody's property and cause damage over $200 absolutely not! Worse customer service experience ever. The "manager" claimed that he had video of the damages which I was denied and told not to even come to the property which is not correct if you charge somebody property damage the consumer has every right to request to see the proof this property clearly don't know who did it.

I came to this hotel for 2 nights as I was visiting some family and friends in town. I did a walk in reservation the lady who checked me in Niazia (im sorry if its not spelled right) was great. She helped me alot. Met the manager Alan and those two together are hilarious. Made me laugh the whole time. This hotel is great the room was very clean and very spacious. I will be back when I come into town.

Great! I had such a good time. The rooms are very spacious the staff are fun! We had a bit of a friends gathering and the place was super clean and super big! I will be back! Thanks for everything!

It sucked! There was a bug in my bed and I literally almost died. I can't take it. I asked for another room which I was served but I was still devistated. There was no "breakfast" in the morning and the second floor had a disgusting smell. Consider your hotels before you reserve.

To be honest overpriced for what you get. The linen wasn't too clean, the bathroom was ok. It's an ok hotel but not for the price.

Clean quiet place thank the lord!

Pretty comfortable stay, nice place.

Was a nice change to have a cook top and full size fridge. Saved money cooking instead of eating out every night. Although they have an Applebees, Carrabbas, and Outback steakhouse at 3 of the 4 corners less than a 5 minute walk across the parking lot. Parking SUX. Seems like if you don't get a spot early in the after noon your parking around back or in the over flow parking lot. Not my greatest thought since I like my car to be close by, at least in ear shot. On site facilities are minimal, laundry room. The desk staff is friendly, but I stayed for just over a week and a half and my room was not cleaned once. It's supposed to get a full maid treatment every 7 days. And the photos above are NOT from this hotel.