Review of Courtyard 3*

As a lifetime platinum, I had a terrible experience where a light would not turn off so I could not sleep, no complementary water was provided so I had to crack open a $5 VOSS middle of the night, radio alarm that went off 5AM in the morning, and a tub that was backed up so I showered in my own filth. The cherry on top obviously is that I complained to the front desk who then let me tell my story in person to the associate GM. NOBODY has gotten back to me even though I asked for a follow up, preferably from the GM. Additionally, I was sent an email by Christian Garcia several days later with one of those canned emails that said I was valued guest and to reach out to him for feedback. Guess what? 7 days later still NOT ONE person has contacted me, email, or even left me a voicemail. Great job guys, charge me $600 per night but not the decency to do a proper follow up for a "valued guest". Here are the more details if anyone cares to know. I was unfortunately given a room that ended in 08. Apparently what that means is there is NO way to turn off the entry light because someone thought it was a great idea to make it completely based on sensors. Yup, I even instagrammed the photo out asking folks if they see a switch I am not seeing because though I checked in close to 1AM, I thought I was delirious missing something obvious. I finally call down to the front-desk and they said oh they need to send an engineer up to unscrew the lightbulb, that was the only way to turn it off. WHAT? When engineer shows up, he shows me this smoke detector looking thing (attached pic) that someone tried to tape tissue paper to block out the sensors. Clearly he said someone was dealing with the same issue. Clearly no one in this establishment tried to properly fix this issue. Then of course as part of the housekeeping checklist, they are suppose to reset the TV and Radios, you know, in case there are some pre-set alarms… you know like ones set for 5AM when a guest might have checked in at 1AM and was not able to sleep until close to 2AM because they could not figure out how to turn off a broken sensor-based light? Well yes, that happened. Then because I was up and so thirsty, I realized they didn't put any complementary water in my room as a perk of being platinum. So yes, I was forced to break the seal on a $5 VOSS even though I only took two sips just so I can calm myself to go back to sleep. Then as I am rushing out the door to my 8AM meeting, I'm trying to take a shower but the tub gets clogged even though I am just taking a shower. I don't know if anyone has had the pleasure of standing in their own filth as you shower, but its not a nice feeling. I have pictures and videos so you can see how slowly the water was draining… the longer I showered the more water that filled. It was so nasty I couldn't believe it. As I was jetting out I wasn't going to say anything but of course the front-desk asked me if I enjoyed my stay and of course I gave them the 30 second story and asked for the GM to contact me. That's when the associate GM was on duty and asked me to retell my story. He had a look of shock and horror! One week later I think he is still in shock, as well as all 3 people of the Marriott team because it's been over a week and NOBODY has reached out to me. Normally in these circumstances, someone reaches out to me in the same day, or within a day. I guess they run things differently here.