Hampton Inn Rochester - Irondequoit

Hotel

Clean, squeained bathrooms, a 24-hour hot drinks bar, a delicious breakfast, just nothing to complain about.

This rating is strictly about the poor quality of the beds. Everything else about this place is great, clean, friendly, breakfast is great, even the layout of the rooms is amazing. The beds, however, the one reason you stay at a hotel are terrible. My 12 year old mattress at home is more comfortable than this was. It makes noise every time you move on or off it and reminds of staying at an inn that has 50 year old beds. I have never been so disappointed before, and once you check in there is nothing you can do but endure. It will be a long weekend.

Awesome accommodations and staff worked extremely hard to please us. We were party is a large group. Kudos to cook, breakfast was awesone.

The place smelled good and was really clean, bedroom and bathroom. Staff was pleasant and helpful. Great place to stay!

I was in the Auditory. It's a good place for conference… it's clean and good service.

Convenient location, reasonable price, friendly staff, and excellent accommodations and ammenities.

Staff went out of their way to be friendly, particularly the breakfast host who introduced herself to my kids and gave them small toys. Everything (room, breakfast area, pool) was clean and we'll kept. And I love the pillows!

This hotel is close to a very bad area. Must be older and it is a little run down. Desk chair would not adjust and had stains all over the cloth that was reupholstered. TV remote must have needed new batteries and the TV was maybe 28 inches. Felt like a cut rate hotel not a hampton inn.

My stay at the Hampton Inn was wonderful I will recommend anyone who's coming in and out of town and live in the area to visit this hotel the staff was very nice The Establishment was very clean and breakfast was delicious.

Amazing place friendly and welcoming staff and wonderful people. The breakfast wasn't the best but a coffee lover like myself loved the availability of free coffee round the clock. Went to a party both rooms had mini-fridge and microwave which is nice for saving food and eating it the next day. The bathrooms were spacious and clean. Overall a well deserved 5 out of 5.

Rooms and premises were clean and quiet. Microwave, tv, and fridge working great. Only minus was my shower head pipe (and relatives room next door) wasn't affixed to wall completly. This meant the angle wasn't adjustable. Plus, the spray adjustment didn't work so you were stuck with a needle like water jet or, next door, a donut like water halo that left the center of your head soapy. Also, I wanted a cool, no step shower stall like in the photo. Not a regular old badly draining tub. Bah!

The beds were very soft and the hotel overall was very clean. The bathroom was nice, the room was very clean. The room service was active and friendly and my experience with the hotel in general was great! Zero complaints.

Very nice hotel. Nice clean rooms. Great amenities and excellent staff. House keeping keeps the hotel and rooms immaculate. I'll stay here again!

I reserved my room 3 weeks in advance but when I got here it was a totally different. They were rude and dint show any courtesy. Until night crew came much better service. They accommodated us.

The room was lovely… clean super comfortable beds, the hotel was friendly and quiet and served good breakfast. Pool was open till 10pm with tables and chairs around to sit and socialize. Will definitely be back when we do our next USA shopping trip.

Rooms were kinda small given that there were 2 beds in there. The food served was nice but the dining area is a little small so if the hotel is full then you'll be eating in a meeting room/in the hall. Elevators are a little slow. These are all pretty minor gripes so in reality it's a pretty good hotel.

I stayed this past weekend. The first night was good and breakfast was a plus. On my second night I seen a mouse in my room and had to check out of the hotel. I was suppose to get refunded for the second day because we checked out early but they have not been getting back to me all week.

Excellent place for an overnight stay. We stopped by here on our way to Niagara Falls and it was a fantastic decision. The breakfast was awesome and the price was reasonable. Would definitely recommend this place.

Will never stay there again due to horrible customer service! I called a couple days before my reserved day to see about getting an early check in due to traveling with a 4 year old and 10 month old. The man on the phone was so rude, he hung up on me twice and kept telling me he didn't care where I stayed it didn't affect him. He finally gave me an early Check in for 11am, showed up at 11:30am the day of reservation for them to tell me they didn't have a room ready and we would have to wait another hour! I dealt with the manager who was rude also. In the end she gave us 2 free tickets to Seabreeze to "make up" for the terrible service. The hotel itself was very nice and clean and comfortable, but the staff was terrible!

It was clean and nice. Even though we didn't bring our 15 month old with us there were children around at breakfast, but on our floor we never heard or saw any. They offered good options for breakfast. Had a pool & gym. The staff was friendly. Plus our hotel was close to lots of places (shops, food, gas stations, ect. )

The staff was so awesome. I had a melt down and they helped me as much as possible. There are still wonderful professionals around.

The hotel is a fairly new Hilton property. Rooms were clean. Bathroom was free from the typical body hair I see in most hotels. I disliked the area as it seemed a bit depressed. Just on the outskirts of downtown Rochester, so if doing business there, it is good. I would not stay here if I had other options closer to our soccer tournament fields. Otherwise, I would if necessary.

Stayed one night the last weekend of May. Awesome place! best thing was definitely the free breakfast blew every other hotel breakfast out of the water. Huge variety of choices and everything seemed fresh and hot etc. I do regret not making myself a waffle haha. (Also free popcorn and cookies in the lobby when I checked in. So awesome) My room was clean and bug-free, and HUGE. Only negative was a few hidden corners were dusty and cobwebby. Overall an amazing stay!

Good service and staff. Parking is nice and food selection is above average for this class of hotel. Nice lounge area with nice tv. Rooms could be a bit more cleaner feeling along with the showers feeling a bit rundown. Location is good if you're in town close for a specific purpose.

Not a bad hotel! Our room was clean (the hotel itself feels pretty new, which is always nice), the atmosphere was quiet (even with construction going on next door — I was worried that we'd be woken up early by noise, but nope! ), and the complimentary breakfast was actually one of the best free hotel breakfasts I've come across. There are little witty phrases throughout the hotel, which was a nice little touch. My 95 year old grandmother thought the cookies at the front desk were amazing, and there was a cute popcorn machine with fresh, salty goodness waiting when we checked in. Honestly, the *only* semi-negative thing I can say is that the hall outside of our room was really warm. Like stuffy, comfortable kind of warm. But we were only in the hall for a minute or two in passing, so whatever. It was what we needed for our one night stay. Everyone was pleased!

Location was great, very close to everything. Breakfast was just so so… French toast strips hard and yuck… eggs full of water.

Nice breakfast items like any other hamton inns. Better yet, they minimize the use of plastic items by offering paper plates and paper cups.

Check in was a disaster. My room keys didn't work and when I went back down for recoding of my keys, there was a guy being arrested in front of the desk, I had to wait for the receptionist to stop gawking / and she was unapologetic, unaccomodating to my request for a new room (it smelled like pizza). The bed is comfy, room quiet. The bathroom was a little dirty and worn.

All in general and the breakfast spectacular.

Great service, convenient location, comfortable rooms. A little worn but ok.

Horribly rude worker at the front desk. I am in complete disgust. I can't believe any business would allow a kid as childish and disrespectful as Chris to work there. Also pool is down for maintenance. Wasn't told until after I booked the room.

Clean, cozy, wonderful breakfast.

The room was clean and nice but the front desk service sucked. No shuttle to train station. Desk put me on hold twice while standing in the cold. When I got there, no one was at the desk. Had to wait several minutes before someone showed up. Then was told to wait… again.

Very friendly staff and clean rooms. Breakfast is full of different choices and internet is strong.

From them missing up a reservation that cost me $150 to rude clerk at the front desk who couldn't find my reservation (It was right there in front of his face only to discover it as I was walking out), to dirty dinning area for breakfast… I'm surprised that they are still in business. But then again… they don't believe in sending out Customer's Satisfaction Survey… so they don't get feedback. And when you don't get feedback… it can't fix the problems.

Terrible customer service from Misty! I telephoned this hotel on 3/6/15 and left Misty a message to speak with her about booking a block of rooms at this hotel. It is now 3/11/15 and she doesn't even have the decency to call back. I live in Florida and I am doing the event planning long distance. I need to have rooms for my out of town people to stay. Have found out that the weekend of my event is also the Rochester Lilac Festival and many local college graduations. With that said, it is NO excuse to not respond to someone. I will never use or recommend this chain of hotels to anyone due to this experience.

Me and my wife went there for our wedding night at the last min and the people at the front desk showed us so much more than good service by holding our room for us while we went to walmart and got a credit card to pay for our room when we came back. We will be back there real soon for our get away night.

Nice hotel. Staff was very friendly. Room was clean. Breakfast is provided daily. Overall nice place to stay.

I was very unhappy with the hospitality from the front desk and the attitutes must go people. We asked for a cot for a child and they wanted 15.00 just for one so asked for blankets and pillows and we were a load 1 pillow and one blanket. 7 people in our room. Clean. (NOT) I took pictures of the mess we walked into, trash in bathroom. Dirty towels, tooth paste in sink, bed a mess like someone slept on it, and dirt and scum in shower. The AC unit couldn't be controlled and dirt all around it with cob webs and dead flys. A very unpleasant and dirty place. Wouldn't recammend it to anyone.

The rooms are pretty simple and small, but clean. Lots of hot water which is nice. The hotel has a horrible view of a not so good part of the city. My major concern of this hotel would have to be the bed, I didnt get a good nights sleep because the mattress was as stiff as a board. I addressed my concerns to the front desk to be told it was weird because she has slept in the bed and it was comfortable to her so It should have been comfortable to me also.

This hotel is overrated on all internet reviews. Yes, the place is newer, but that's its main attraction. It's located on a frontage road of an obsolete highway. It's not good for those passing through as it's far from I-90. It's not good for those touring Rochester itself because you need to drive a bit to get to the most popular sites (usually through dodgy neighborhoods). The location itself isn't dangerous but fairly commercial. It does have the random convenience of one of the best Italian restaurants and donut shops in the metro. For us, the main downside was our fellow guests. During breakfast, it was a cattle call. People would take three entrees, three yogurts, etc. Leaving none for others. This place attracts a high number of ignorant guests for some reason. There are a number of worse places to stay, but its drawbacks combined with $100+ pricetag makes it a pass for us now. There are at least 4-5 places we would stay at first (that we know of).