Review of Days Inn 2*

Heather M.

03/08/2018

Respond
1/10
Yelp review for Quality Inn Pottstown 24 minutes ago 1.0 star rating 3/7/2018 My husband, my Mom (77), and I, had to stay her for four nights recently. We had a big snow storm that knocked our power, toilets, and heat out, and we called over 30 places in the area… all booked. We have two cats, so we had to find a "Pet friendly" room, as it was freezing and we couldn't leave them home… PECO said "No power for six days" We got there mid afternoon, and there were a bunch of people in pajamas smoking and yelling outside our room and on the pathway in general. They remained there the whole time we unpacked our car and a while after. The interior was decent enough… clean shower, okay beds, microwave, mini fridge, but the outside was a disgrace. There were hundreds of cigarette butts, trash everywhere, and apparently, they rent to work release prisoners and halfway houses, we found out later. Rough. The next morning the housekeeping kid knocked, my mom was sleeping, so I asked if we could just have a couple towels and some coffee. He was really nice and got me what I needed. Day two, I requested the same, and six hours later, my husband went to the lobby and got our stuff. Day three, no knock. I searched and found the kid. I asked if he was going to "Do", our room, he said he'd be back in a while. No. I looked for him again, found a different guy, asked for essentials, was told "Supply closet locked" and that he'd bring it in a bit. No. I went to lobby, got coffee and soap. At this point, we had about 20 towels piled in the tub (Not including the ones I carried down to the laundry room myself! ) Last day: no service, got to lobby, asked for supplies, and I was given huge attitude and questioned by some derelict about our bill (Which was prepaid four days in advance. ) He asked what room, and I accidentally said 208 (When in reality, it was 108), he said "Nice try. You're in 108! " Okay, you got me, I'm here to bring towels to the people above me! Are you joking?!?! Then, I was told that I "Refused service", and when I said "That was only the first day", he said "No, it says right here (While referring to his imaginary notebook), that YOU SAID you did not want anything. " Um… well just because I refused service the first day, doesn't mean I never want anything again! I was fuming. I'd like to add that when we priced this place online, it was a Friday (Weekend rates), we reserved more days Sunday (Weekday rates), we were informed the rated went up $70! When we asked why, the answer was "No rhyme or reason! " Here's your reason… price gouging! Every place in the area was booked, so they could. This place is a pit for crack heads and scumbags, and if it was all that was available in the future, I'd pee outside and burn my sofa for heat.