Review of Microtel Inn and Suites 2*

I don’t even know where to begin. I am in the military and had to be in Appleton this weekend. I booked my room two weeks ago and received a confirmation email. Upon arriving to the hotel, they first told me I did not have a reservation (which I had the email to prove I did). Once they realized they were wrong, they began to check me in and asked for my ID and credit card. I handed them to the women at the counter who didn’t speak a lick of English and was writing out questions for me. She then wrote that I was not 25 years old so I could not stay there (I am 23). I said that that was ridiculous and showed her on the website that you must be 18 or older to book a room. She still said no. Trust me, it wasn’t like I wanted to stay there. It smelled like weed and was not clean, but I had just driven four hours to get there and was exhausted. Plus she had already ran my credit card. She still denied me a room and said your purchase will be refunded in the morning. Me being pissed, I stood by the door telling everyone that walked in the story of what just happened and they began losing business. Finally, the woman came over, handed me a key and said my stay would be free. I took the key, went up to my room which let’s just say was something unacceptable. It was not clean, the window was open and wouldn’t shut and it is currently — 7 degrees, it had bedbugs, and also reeked of weed. I marched myself back downstairs, demanded a new room, which they put me in a suite (which was barely better). It had a faint smell, the toilet paper had blood on it, the bed was made, and it did not have bed bugs. I’ll stay here tonight, but you can guarantee that tomorrow I am going to the Hilton. This is by far the worst hotel I have ever stayed at. When I went through basic training the accommodations were better.