The Urban

Hotel

They provide exactly what they say they do. No frills, but that's okay. It's what you'd expect for the price. Great location. It's hard to find from the street though.

Small rooms, some problems with the aircondition. The staff was helpful and the bathrooms and showers were very clean. Lots of stairs in the building and no elevator. Great location, near by Chinatown and lots of other attractions.

Good value for location, friendly & helpful staff. The staff helped to resolve some minor issues, recommend places to visit (& avoid! ) and also break some notes up for us for public transport tickets. Location is good because it's walking distance to various public transports. The beds, bath, toilet & facilities were basic and a little old but clean. Importantly, we had a comfortable night's rest after spending many hours exploring San Francisco during the day.

Make no mistake, this is a hostel not a hotel. Rooms are small and dated but functional. Chair at the desk is not comfortable for any length of time but bed is fine.

Not a hotel despite the name, which make the rating take a big hit. It is however a great hostel. The only bad thing I have to say is that the rooms are a bit hot. Location is amazing.

Location was great, near China Town and public transportation. Room was what I expected for San Francisco, small but they were still nice. Had a heater, fridge, sink, closet, desk. Service was good, really helpful front desk when I called with questions. They had some coffee and juice in the mornings, and popcorn in the evening. The shared bathrooms snd showers were kept clean. The only thing not so clean was our towels. It got a little noisy being a city near a pretty busy street. Overall, it was a pretty good stay.

Excellent location, good price, very comfortable and clean. I would stay here again without thinking about it.

Incredibly facilities, but the service is not very professional.

Very centrally located, but also limited to the scantest. The rooms are really tiny, who travels with two, will have trouble getting both suitcases under. Cleaned once a week, yet very clean. For one to two nights completely sufficient, but who has to stay longer, should look for an alternative.

Great value! Clean and cozy. In the center of downtown and great for short or oast minute trips. My stay has always been nice and quiet and I rarely run into it her guests so don't expect some party hostel. The place is well staffed with attendants on site all the time.

The location is great and it's way cheaper than anywhere else in downtown San Francisco. The staff is also friendly and very responsive to requests. The rooms are small, but they are just right for solo travelers or people who don't need a lot of amenities in their room.

This may be my fault for not reading reviews, but I did check out the rating and website — which was deceptive, to say the least. I came to SF for a week-long business trip and had to book a hotel last minute, The Urban Hotel looked perfect — great food, bars, sightseeing all around, and open rooms! However, this is absolutely not a hotel. I went to my room to find a window facing a cement wall and no bathroom, ran around the hall to discover community bathrooms & showers — realized this is a hostel — and a clean one at that, but it would not meet my needs. My low rating is not for the quality of the HOSTEL, but for the way my needing to cancel was handled. Despite having a full house the night before, they allowed me to check in early (before 3). After 20 minutes in my room and trying to figure out my options, I cancelled my reservation for that night and the rest of the week just after 3 — where I was told I would need to pay for that night (ugh, but understandable and I did not argue) and I needed to wait until 4 for the manager. At 4, the manager is nowhere to be found, but the woman at the front desks calls her and hands me the phone, over the counter, with a line of guests waiting. The manager tells me I have to pay for 2 nights because they have a 24 hour cancellation policy.

It has shared common areas, shared kitchenette if you feel like making yourself a drink or microwaving food, and shared toilet (washrooms) and shower facilities. You do get a nice room to yourself which is big enough for a simple traveller; there's a sink, mirror, cupboard space, towels and TV. In a sense, it's an upscale hostel. I found the facilities to be well kept and very clean. It wasn't busy at all and I only saw one other traveller. I also got a room on the first floor and the window was good enough to muffle the traffic noise outside. I am a deep sleeper though so I definitely had no issues with noise. Price wise, it's between a hostel and a hotel so it really boils down to what you would want to pay. As I was traveling alone, I felt this was the right choice for me.

The Urban Hotel is a fantastic hostel located in a good area of town. Rooms are small but neat and clean. Beds are comfortable. Note: NO BATHROOM in the room, it's shared toilets and showers in the hall. No breakfast included, but they serve popcorn in the afternoon. Great place to stay at if you're here to expore town.

I can't knock this too hard as I didn't read up on how hostels work, but that was partially due to the word "hotel" in their name. That said, you do not want to come here if you enjoy the following: 1. A bathroom and shower in your room 2. A window that is from this century that blocks out street noise. In other words, being able to sleep through the night. 3. Doors that block out the bright hallway light. 4. Amenities like a clothes iron or hair dryer. This place would be fine for anyone on a vacation or adventure, but not for someone who needs to relax between business days. Besides that it was clean enough.

Clean and quiet. Central location. Good value for money.

Good facilities for backpackers. Free coffee and popcorn, fruit juice at breakfast time. Clean and tidy.

Hostel pretending to be a hotel. Very basic rooms, clean and with a sink. Apparently free coffee 24 hours but often ran out of cups, or coffee during my stay. It works if your here for a bargain room as it's well located and it does have amenities but just don't expect any luxuries here apart from free body moisturiser, shampoo, shower gel and conditioner. Oh, and as it's really well located it can be noisy too from the street below. I'm from the city anyway so I managed to sleep fine. But others may have issues.

Great location downtown. Very affordable and better than expected for the price. They have roomy showers and tubs. Never had to wait for anything.

We just got back from here to Seattle if anybody goes to sanfransisco stay here staff is awesome thankU see you again soon peace.

On the whole this is a good budget hotel in a convenient location near San Francisco's civic center. Our room was small but modern. We stayed for 7 nights but unfortunately our room was not cleaned during that time — we were out all day on Tuesday (our designated once weekly cleaning day) but the cleaners only got round to checking on our room in the evening when we had come back from our day out so we declined their offer to clean it as we wanted to chill in the room. The showers and toilets are kept clean so it's not a real problem to not have these facilities in your own room. I did have some toiletries stolen from one of the showers though and the staff couldn't help me get them back so make sure you don't leave anything in the communal facilities by mistake as it might go walkies. We slept soundly and noise at night doesn't seem a big problem. Free popcorn and coffee in reception was another plus. Bit worrying that reception staff couldn't explain how we would be billed when we checked in — if you are spending $700 you are entitled to know how and when your card will be charged. All seemed OK on the receipt when we left but the staff should make sure they can tell customers from other countries their policies when asked.

Small rooms with cleaning service only on Fridays and shared bathrooms but great quality, very nice style and friendly helpful staff. Definitely worth the price. Great location as well.

Have everything you need just when you get there. Good bed, sink on the room, good bathrooms and showers. Just a tad little expensive, that's why I recommend you get it right when you arrive to rest a bit and than head to a hostel if you're going to stay more than 5 days.

This is the best hotel under the budget model. SUPER CLEAN, I MEAN IT! And staff are sweet and helpful. I'll definitely will be staying here all the next times!

Cheap place to sleep. Shared showers. The rooms are small. If the hotel is full, the price may be inflated.

My 3 nights here were good. Staff members were nice. The place was clean (I did arrive when the cleaning lady was there so that did play a part but the place seems well kept). I have no complaints about my room, all was good. I stayed in a twin bed that had a microwave, mini fridge and a sink. I'm not high maintenance so the noise from the cars/trucks/people passing by the streets at night weren't an issue for me. If I ever come back to San Fran, I'll most likely come back to this place! Try it out.

We just got back from here to Seattle if anybody goes to sanfransisco stay here staff is awesome thankU see you again soon peace.