Review of Mountain Sky Hotel 3*

Let me say first, the front desk girls are awesome, no problems there, that being said… This should be all means NOT be your first choice of stay when visiting Valdez. I was put up here for a few weeks during work and had multiple issues. The first was the room cleaning, they did an OK job but would forget to empty trash, leave new towels, shampoo, tissue paper, change light bulbs. There were many instances where I had to go ask for supplies that should have been restocked from the beginning. Not to mention even when I did have the "DO NOT DISTURB" sign on the door they would knock. Even the shower makes a GOD AWFUL loud pitched whining noise when taking a shower, IF there's enough hot water. Next was the laundry, for a wash and dry you're going to spend $6.50 for old sub-par washing and drying machines that are in the basement level of the establishment. Let's talk about receiving mail… IF and that's IF they decide to go check their PO box (which is the only way to get mail in Valdez) you have a roll of the dice if you're contacted. First time I had mail sent here they called my room and all was good. Next time I had to go pester the owner and finally he took me out to his van where he had the packages still sitting in the front seat from who knows how long. Then the third time, which was a Saturday and the Post Office closes at noon, I ask if he had been to check mail. I knew I had items waiting due to Amazon alerting me, and he said he didn't go today. It was past noon and now I have to wait till Monday when HOPEFULLY he will go check. Lets move to the restaurant, not going to lie, they're burgers are amazing, in fact a majority of the food is pretty good. Overpriced a little, but good. However, once while dining I ordered a grilled cheese with bacon and tomato sandwich for $15. Upon receiving my sandwich I noticed the bread was plain white bread, toasted, with one strip of burnt bacon, one slice of tomato, and one slice of KRAFT processed cheese. It was disgusting to say the least. When I told the server I was unhappy with the quality of my bacon, sandwich, and cheese I was confronted about why. I explain that for $15 I don't expect burnt bacon and Kraft processed cheese and that I would like to return and forget about the order. She said, "If you don't want Kraft cheese you need to specify and say you want Cheddar instead. " When I explained that I didn't think I needed to specify I didn't want cheap processed cheese on a $15 grilled cheese sandwich she asked me where I was from, to insinuate I didn't understand the cost of food in Valdez. Side note, I have worked in Valdez for 4 years and lived in AK for 16, I know how much cheese is. At the end of the meal I have to chase my waitress down to ask for the bill so I can pay and leave. Also, don't get a room on the front of the building, they have NO SMOKING signs in front but no one listens and its hard for them to enforce and the smoke goes right into your window, that you MUST leave open because its 100 degrees in the rooms. No breakfast, no pool, sand paper towels, poor service. Bottom line, I have stayed in hotel all across Alaska too include Fairbanks, Anchorage, Valdez, Yakutat, Sitka, Juneau, Cordova, Wrangell, Bethel, Barrow, Nome, Kake, Kodiak etc. My job takes me everywhere. So let me tell you, when you walk into the lobby, don't let the nice entrance fool you. If you're planning on staying in Valdez for any length of time over a couple days, save yourself some headache and shop around.