Five-star hotel, not as good as the level of the general hotel, bathrooms are mold, dirty and disgusting. Complaints with customer service, but did not give the appropriate response in a timely manner, also appeared unprofessional.
There is not enough light. I didn't think of my second year of wedding anniversary and birthday, the first time I stayed at Grand Hotel Taipei, I had this experience. Yesterday in the middle of the night, the counter free of charge to help us lift the executive room on the 14 floor, after staying found that the bathroom has mold, dirty nausea, the whole mood has become super poor. Stayed a few times four-star hotels there is no room as disgusting as this one. In addition to the mold problem, then it was originally we ordered the king size bed type, but they offered us two single beds and together. There is a hard stem between the two beds. How do you sleep, please? (Description: We have indicated on the reservation system that we are here to celebrate our wedding anniversary and birthday). Call the counter to complain, but the counter Miss told me will be like this and bed, this is king size, but also said some guests can accept, we do not know that you can not accept such a bed. What a big joke, a big hotel gave me such an answer, also did not immediately want to help me change the meaning. After a number of telephone theory after the request to change rooms, barely changed between the 16 floor of the executive room, but also can be the room, also in the bathroom at the bottom of some mold, but also can accept. The same notice the counter asked them to help us clean up tomorrow, but the counter manager did not because I repeatedly reflected dissatisfaction and there is any practical action to do what compensation. Until we went to the counter again to change the deposit documents room number, I told her my mood was very poor by you, then asked if we had a drink or milk, said we can send us, but I drank wine will be wine mo, so the husband did not accept. Another counter lady looked at me in a bad mood to sit on one side, just take over two packets of warm bag to me, trying to make me feel better, please, such a big hotel is not full of cases, you give me such a dirty room, also arrange and bed, May I ask if my anniversary and birthday are so sent by your poor quality service with these two bags of warm bags? Back to the room and found that Ebulter movie modem can not operate properly, at that time is around three o'clock in the morning, because too late did not immediately ask the waiter to deal with, but the mood has been this poor room quality the whole poor can not sleep until five o'clock in the morning. 1:30 Noon to inform the Counter manager, help us deal with the ebulter problem, the results of the evening 10:30 back the problem has not been dealt with. I don't know if the counter is doing anything at all. Call the service counter again to ask the waiter to deal with, the waiter took the machine away, we waited nearly half an hour, no phone notice, hit the counter to inquire, this evening counter manager on the initiative said can help us change rooms again, we agreed. The result did not expect to give us is the June suite. Always is to do things, but the next time free to send me, I will not stay in this hotel!
There is not enough light. I didn't think of my second year of wedding anniversary and birthday, the first time I stayed at Grand Hotel Taipei, I had this experience. Yesterday in the middle of the night, the counter free of charge to help us lift the executive room on the 14 floor, after staying found that the bathroom has mold, dirty nausea, the whole mood has become super poor. Stayed a few times four-star hotels there is no room as disgusting as this one. In addition to the mold problem, then it was originally we ordered the king size bed type, but they offered us two single beds and together. There is a hard stem between the two beds. How do you sleep, please? (Description: We have indicated on the reservation system that we are here to celebrate our wedding anniversary and birthday). Call the counter to complain, but the counter Miss told me will be like this and bed, this is king size, but also said some guests can accept, we do not know that you can not accept such a bed. What a big joke, a big hotel gave me such an answer, also did not immediately want to help me change the meaning. After a number of telephone theory after the request to change rooms, barely changed between the 16 floor of the executive room, but also can be the room, also in the bathroom at the bottom of some mold, but also can accept. The same notice the counter asked them to help us clean up tomorrow, but the counter manager did not because I repeatedly reflected dissatisfaction and there is any practical action to do what compensation. Until we went to the counter again to change the deposit documents room number, I told her my mood was very poor by you, then asked if we had a drink or milk, said we can send us, but I drank wine will be wine mo, so the husband did not accept. Another counter lady looked at me in a bad mood to sit on one side, just take over two packets of warm bag to me, trying to make me feel better, please, such a big hotel is not full of cases, you give me such a dirty room, also arrange and bed, May I ask if my anniversary and birthday are so sent by your poor quality service with these two bags of warm bags? Back to the room and found that Ebulter movie modem can not operate properly, at that time is around three o'clock in the morning, because too late did not immediately ask the waiter to deal with, but the mood has been this poor room quality the whole poor can not sleep until five o'clock in the morning. 1:30 Noon to inform the Counter manager, help us deal with the ebulter problem, the results of the evening 10:30 back the problem has not been dealt with. I don't know if the counter is doing anything at all. Call the service counter again to ask the waiter to deal with, the waiter took the machine away, we waited nearly half an hour, no phone notice, hit the counter to inquire, this evening counter manager on the initiative said can help us change rooms again, we agreed. The result did not expect to give us is the June suite. Always is to do things, but the next time free to send me, I will not stay in this hotel!