Review of ART Hotel Rotterdam 4*

Angel A.

03/15/2018

Respond
1/10
EspañolEnglish
The facilities are very bad, old, poorly maintained and of poor quality, but the worst with much difference has been the deal, nothing else to arrive and to give our ID, we say it is not worth, we give them the reservation number. We tell them that we are a group, that almost half of this arrives first and is already hosted and that now we only need one of us to pick up the room, the answer is that no reservation number nothing at all.
From there an endless of unwanted, a couple of girls younger Echandonos from there, we take off the reception, we look for our reservation, or you can not do anything, all bad faces, bad gestures and no intention to fix anything. Since it was very easy to do, the reservation was made and paid for the whole group, we said several times that was done by the English court and that we are a sports federation, as there were others already housed, that our companions is also housed, not Explain some reason why some if, no reservation number, and others do not.
Total, lost time, great anger, great frustration, to the end without any problem give us the rooms and let us stay without more.
I'm pregunning, why?, how can they treat you like this in a reception of a Hotel, where you pay to stay and have a good service to rest?.
I would definitely not stay here again, and I don't advise anyone to do it, really unpresentable.
Then you find Falata, the super crappy bathrooms, and the bad and shabby room furniture, we go that nothing helped.
By the way in my room the Wi-Fi is fatal, but that's the least important.