Best Western Plus Hôtel Brice Garden Nice

Hotel

Had the worst experience checking out. We booked our rooms with free breakfast, but when we checked out, they charged us 96€ for a very simple breakfast.
When checking in, we specifically asked where and when was the free breakfast. The concierge did not tell us there was a charge.
I understand if it was an honest mistake, I wouldn’t mind paying. The fact that the “responsable reservation” named Ana raised her voice and made a big scene instead of trying to resolve the situation.
What a terrible experience! Would never book here again!

A great welcome a beautiful room a beautiful garden we'll come back it's on.

I booked a double delux room with seen indoor short for 4 nights via Booking. Com, upon arriving at the hotel we were charged all the sum 775 and 178 euros before 2 days so a total of 953. Unfortunately the room received was not at all what I had paid so I ask to give me the room I see on the Booking website. Com, the manager came and offered me to change the apd room tomorrow or be refunded, I agreed to be refunded as my vacation starts to this day and not tomorrow. I was refunded after 10 days so well after I finished my vacation! This hotel managed to spoil my only well-deserved holiday after the huge work due to the COVID situation. The room received had no price displayed on the door or an explanation of the type of room. Really very disappointed to have chosen this hotel!
I recommend you first see the room if it matches what you have booked so you find yourself like me to look for a last minute accommodation in the middle of the season and without the money!

Really can recommend it. Hotel zone but very quiet.

Great hotel. Close to the beach, sight seeing and shops. Staff were brilliant and went out of their way to help you.

Great room, good location, spoke english and tolerated our horrible french!

Loved everything about the hotel… save one thing. We rented 4 rooms spending over €2500 at this hotel. Rooms were great — large and well equipped and the location was excellent. Staff was very friendly as well. All going great, until one evening. We had 4 kids on the trip with us (incl an infant. ) We ordered takeaway for the kids and decided to eat in the outside garden (which literally no one else was occupying. ) The staff asked us to move as the kids weren't allowed to eat in that area. Seriously! 8 tables are empty and we were conscious to stay away from the main area and only kids are eating. So inflexible — seems like the service ethic hasn't caught up to 2019. Soured our experience at the hotel. What an easy fix — the difference between a 1* and a 5* experience. Also the housekeeping was terrible… no hand soap… no toilet paper… and no body wash… Can’t believe tgey are are 4* property… Rude staff…

Loved everything about the hotel… save one thing. We rented 4 rooms spending over €2500 at this hotel. Rooms were great — large and well equipped and the location was excellent. Staff was very friendly as well. All going great, until one evening. We had 4 kids on the trip with us (incl an infant. ) We ordered takeaway for the kids and decided to eat in the outside garden (which literally no one else was occupying. ) The staff asked us to move as the kids weren't allowed to eat in that area. Seriously! 8 tables are empty and we were conscious to stay away from the main area and only kids are eating. So inflexible — seems like the service ethic hasn't caught up to 2019. Soured our experience at the hotel. What an easy fix — the difference between a 1* and a 5* experience.

Just stayed here for 3 nights and had a lovely time. The receptionists are wonderful, so helpful and friendly, particularly Mathilde. Room a little on the small side but very comfortable and bathroom great
Would definitely recommend.

Friendly receptionist, very nice and big room, good choice in the bar, lovely garden outside. Clean room and common areas and good location. Will try breakfast tomorrow morning
Breakfast also very good We stayed this week too, smaller room, but just as excellent. Will be back aftee X-mas.

Great location and staff, but small room size.

Great hotel. Clean and very comfortable. Very good staff and good location.

Loved the hotel. Nice and quiet place, well suited for families. A small nice garden to engage small kids. Staff was extremely friendly and helpful going out of their way in providing tourist information for going around. Location also very good with Promenade des Anglaise (beach), supermarket and lots of eateries at walking distance.

Lovely hotel with excellant reception especially Lovely Innoha we even extend one more night best choice.

Very nice Hotel!
Centrally located, Rooms clean and maintained!
Super friendly Staff!
Underground parking very tight.

Beautiful hotel very clean and modern lovely staff comfortable beds central to shops train station and sea front arranged airport transfers for us nothing was too much trouble would definitely come back as weather could have been warmer and dryer.

Excellent location very close to the Promenade des Anglais… Room was a bit tiny and cramped with no views from the window, otherwise I would have rated it a 5 instead.

Lovely place to stay and in city centre. Close to bars and very good resturants.

Very clean, nice staff and hearty breakfast. Very well placed. I recommend to take the car park although a little ccher.

Very good experience. Good breakfast and very good service. I advise to take the parking even though a bit expensive as it is very difficult to park in the corner!

It is not to be compared to our stars of equal magnitude in Italy but nonetheless it defends itself well. I've stayed in worse places so this would recommend it at least because you're right in the center. Price OK if you book with buking if you happen by chance get yourself to make the best price or leave it alone.

Lovely hotel near all the attractions in the city! Very friendly and helpful staff … comfortable beds and an excellent breakfast.

Great hotel close to everything on foot if you like to take your time. Tram nearby and bcp of public car parks nearby. Private parking on a paid reservation. Thanks to the entire hotel team. Very good breakfast. Too bad for the evening a restaurant is missing after a good day of walking.

Very good reception. Noisy rooms, not well insulated. Very well placed.

A hotel of excellence. Beautiful and very well located
Staff very willing and with good energy.

Amazing place, very neat and clean. Welcoming staff. Highly recommended.

At room level and bathroom delivery this does not deserve 4 stars.
It's a good 3 star overall.
Kind regards.

Quiet location, staff smiling and pleasant, breakfast very varied and complete, bedding impeccable and comfortable. A nice little well-appointed garden. Well located as close to everything. Only downside, as far as my room, the bathroom is small and there was a night and morning smells disgust. Also, my room neighbor a bit noisy, we even heard his phone conversation… otherwise I would highly recommend this hotel. I had a nice stay there.

Excellent hotel… I loved the place… the attention… the breakfast.

Nice entrance, but all just appearance also little clean, bad sewer smell and the bathroom was not cleaned the dirty walls in the room and very unorganized. And other the bathroom door got stuck at night and I had to go down to use the bathroom from the ground floor, and the staff couldn't help me, just the following morning. Conclusion a real disgusting, and when I went away year also pretended that nothing had happened…

Love this place… italian girl (in stage) was always kind! ths you all staff.

Little clean, the bathroom door locked all night, which is absurd that I close a door from the outside and this closes from the inside.
The janitor couldn't help me until 7:00, when they had access to the tools. I'd say disorganized.

Wonderful place, good location, kind stuff.

Great hotel. Nice staff Good Italian receptionist.

Not a pricey, cozy hotel. Next to the azure shore.

Lovely hotel with small, but beautiful garden is located in good area. Sea 5 min walk, city centre 10 min walk. Plus they upgraded our room to bigger as it was my boyfriend's birthday. So sweet. Thank you. Team very lovely, super attentive. Sara, L… (sorry do not remember names) were amazing.

Chocolate croissants a bit cold but yummy!

Great hotel, nice service, big rooms.

Had a lovely time here. Comfortable bed, new redecorated bathroom and tasty breakfast. Centrally located and easy to find from the bus.

This is a lovely hotel in nice, right place for exploring, great breakfast and staff, very friendly and helpful,

It was very nice and the staff were very friendly.

Nice location and service. Would stay there again.

Good location, not too far to walk to the sea front/sights. Friendly staff.

Just back from an amazing week in Nice and for the Monaco GP. This hotel was recommended by a friend as we stayed in a 4 star hotel round the corner last year. We took his advice and saved over 1000 euros in doing so. We could not understand why this is only 3 star?
The staff are just second to none, the breakfast incredible even including some free fizz and the gardens amazing. Rooms very comfortable and we only went for the cheaper option. Nice bathroom with power shower. Balcony was all that was missing so maybe we should have upgraded?
Can't wait for next stay. Just had a fantastic week and now back home in Manchester just want to return.
Thank you all
Andy and Irene.

Great rooms, lovely and friendly staff! We will come again!

Very nice place the breakfast very central.

Very pleasant stay in this establishment, competitive rates for the standing, friendly and smiling staff, cosy and clean room, good breakfast buffet, ideal location because neither too close nor too far from the center, the sea and the station. Very satisfied.

Hotel charming, old-fashioned with keys that you leave at the reception when you go away.
Reception staff in the evening at the top!
Simple Breakfast.

Great location and good service, the garden with the big orange trees makes mood.

Very nice rooms, mini-fridge, large television, lsrge shower. Breakfast every morning. Great location, all kinds of shops and restaurants all around.

Great hotel, spacious room, clean and well decorated. Very well located and a very good breakfast and very diversified. I highly recommend it! :)

Perfect t place to stay. You won't be disappointed. Lovely and caring staff. 10 mins walk to Maseena and Promenade.

Great hotel, reception at the top.

Quite small rooms. We were lucky to get a room at first floor, where there's a fairly large, but shared, balcony that is in line of sight from the buildings acoss the street, so not much privacy. The hotel itself, seems nice, with a small garden, where you can enjoy a meal.

Dreadful stinky hotel — please try anywhere else. Charged me although I rejected the room and did not stay. Not worth 1 star.

Hotel well located, its asset his garden with trees, the relatively small but comfortable, well air conditioned rooms, unfortunately poorly soundproofed… (not always easy to sleep with noise of TV, and others…)
Inside and the Commons would need a refresher… (worn carpets, yellowed walls) run down decor… in colors rather sad and dated…
the staff is friendly, welcoming, without more, as it should!

Excellent position, 5 minutes walk to the sea and the Promenade des Anglais. Hotel very clean and comfortable with a small shady garden full of Palm, orange and lemon trees. Friendly and helpful staff. We had a sunny room over the garden with a large comfortable bed. Surrounded by bars and restaurants. Great value.

I stayed one night at the Brice. I was booked for the Busby and they very graciously switched my room to the Brice with a generous break on the cost of the morning breakfast offered. The room was beautiful, clean and charming. The only negative was a bus full of children on a school trip were given rooms all around mine. Not necessary and not welcomed. They were noisy and stayed up all night.

Dear friends, I strongly recommend you stay at this hotel, we stayed there in late March and were very satisfied) in advance when booking we wrote that we need a terrace or balcony (by the way the hotel has a great girl Nelly, she speaks Russian fluently), and when we stopped, they learned that the room is located on the last floor with access to a spacious terrace where you can sunbathe on the sun loungers or simply relax at the table, though terrace — two rooms, but divided palm trees) terms of service, did not expect but the room cleaning and change of linen and towels every day and were pleasantly surprised. Glad and location — not far from the seafront, 10 minutes from the railway station and in a quiet street) of course, a big plus of the hotel garden with orange and lemon trees and a fountain, where you can spend your time) ) ) great respect hotel staff All very friendly, and the girls Nelya and Vanya speak great English and are always advised that visit, specifying the place on the map) ) ) ) we liked absolutely EVERYTHING! I advise from the soul.