Mongi Guest House

The staff was helpful and did assist me with my bags, but there were several serious issues during my stay.
First, the room looked nothing like the photos and was very dirty. The bed was extremely uncomfortable, the sheets stained and I didn’t get any sleep. The room I was given was extremely small—the door hit the bed when opening. The walls were cracked, there were dead bugs smeared on the wall, and stains all over them.
It was also terribly noisy throughout the night and into the early morning, which only made the situation worse.
Another major concern was a breach of privacy. The staff gave my room number to someone who arrived asking for me by name and sent him directly to my room without informing me. I received no warning, which was very shocking and uncomfortable.
The roads leading to the lodge are also extremely bumpy and full of potholes.
Update: I never mentioned bed bugs once, but yes, there were dead bugs smeared on the wall. And a bigger room was never offered to me. The photos are all there to see. And NO he came to my room alone! Regardless you did not have my permission to give out my personal details. He could’ve said anything and you believed him without Verifying that information. If I was expecting them why wouldn’t I give them the room number myself? Just ridiculous and lying to cover up your mistakes and issues.

A lovely experience.
Shout out to the young man Arnold and his colleagues, who made our stay a very nice experience. We definitely will be back again.

Great team there… very responsive and ready to assist as well.
Arnold was quite a good guy during my stay. Place worth returning to it is! 👌

Karen and Arnord… excellent reception and very helpful with directions and local solutions. Clean rooms very convenient and extremely cost effective.

One of the best experience, great Christmas indeed, friendly environment. I was impressed with the services from Arnold Mandaza, he helped us in everything and our needs were catered for. Heather and Caren Mtanda were also good in welcoming us, their welcoming and friendly created home away from home.
Well done team Mongi!

Lady Karen handled my enquiry for a booking very well while I was on transit at OR Tambo International. She eased my anxiety about where I would stay once I got to Harare. Karen arranged for my shuttle service from the Airport to Mongi Guesthouse at Eastlea. My stay was excellent. She and team made sure that I and other guests were well looked after through professionalism and the warmth of African hospitality.

I had a wonderful sty at your guest house Mondi. The service from the staff was. Beyond my expectations. The friendliness of the staff was exceptional. I will recommend Mondi for anyone who seeks some peace and personalised service. I really love all young people who work here I was able to be with two different groups and very service driven. I recommend this place.

The rooms, and the whole place is amazing! I highly recommend especially if you’re travelling into the country from abroad. The staff are very responsive and you’ll never be in doubt about where you’re going once you start the booking process. I’ll definitely be back soon!

Our experience at Mongi Guest House was exceptionally satisfying. Their commitment to outstanding hospitality and exemplary customer service was consistently evident. They provided exceptional culinary offerings and a welcoming atmosphere, supported by a dedicated team.
Mongi Guest House comes with our high recommendation. We will undoubtedly choose this guest house for our future visits to Harare.

This is an ideal place especially when you flying into Zimbabwe. The staff are very friendly and accomodating and even their communication prior to my arrival was very prompt. I was never in confusion about where I was suppose to go and the lovely gentleman waiting at the airport were very kind. I'll definitely be back.

Very poor customer service, they just show you your room and no information was given even a Wi-Fi password. I had to ask for things such as Wi-Fi password, a bin to put rubbish, bathing soap and towels. The room was overpriced with a single bed. The room was very noisy, as it was next to the backup power system with a lot of noise coming out from the inverter fans. I couldn't sleep due to the noise that was coming out of the solar inverters. In my opinion this was the worst place I ever stayed in Harare, as I frequently use guess houses for business.

We enjoyed our stay. The staff is superb. Keep up.
The good services & standards.

The service was outstanding, first class. Karen went an extra mile in making sure that our stay was amazingly great. I will definitely come back and recommend to friends and family.

Rooms very clean.
Food delicious and well presented.
And staff so welcoming and friendly.
Very organised.
Will come again.

Staff are very friendly and the services are as good as it gets. Rooms are very comfy and tidy and the scenery is very nice.

I really enjoyed my stay at your guest house and lm already looking forward to come again. I would recommend a friend with no doubt because of your hospitality. The rooms were very tidy with good Wi-Fi as well. Keep on doing the good work you are doing at Mongi guest house.

Near town so getting indrive was easy. Good rooms and breakfast was good 👍🏽