AYNIY Hotel

In most reviews, the hotel staff is described as very welcoming, friendly, and helpful. Employees are ready to assist in any situation, promptly resolve emerging problems, and help with luggage even during late check-ins. However, there has been a reported instance of an administrator's poor proficiency in Russian and incorrect forms of address ("Brother"). There is also mention of an issue regarding the requirement of a marriage certificate during check-in, despite prior agreements.

The hotel offers a buffet breakfast, which many guests describe as delicious and "divine." The menu includes omelets, sausages, eggs, porridge, cottage cheese, pastries, and local samsa, and a coffee machine is also available. Some visitors find the selection of dishes somewhat limited and recommend adding more seasonal vegetables and fruits. To ensure a wider selection, guests are advised to arrive for breakfast early.

Reviews regarding the Wi-Fi are contradictory. Some guests write that the internet works excellently, even outside near the hotel. Others complain about an unstable connection, service interruptions (especially on televisions), and problems when using virtual private networks, which may be related to the provider.

Soundproofing at the hotel receives varying ratings. Some guests describe it as excellent, while others complain about significant noise from the street, especially in rooms facing the road. It is also noted that in some cases, sounds from other guests are audible, which may disturb sleep.

The interior is modern, the renovations are fresh, and the online photos are accurate. The rooms feature effective air conditioning, kettles, refrigerators, and bathrobes. Opinions on the beds are divided: some guests praise the comfortable mattresses and large beds, while others complain that the pillows are too hard. Some rooms have noted drawbacks: very small windows or a complete lack thereof (in rooms on the 2nd floor), as well as rust on the bathroom decor.

Many guests note the general cleanliness of the hotel and the regular change of towels. However, there are also serious complaints: some visitors noticed a lack of wet floor cleaning and dust on the tables. One review mentions that a room was not cleaned once over three days. Additionally, there was a reported situation where staff entered a guest's room without a request or the appropriate sign.

Rooms are provided with slippers, a kettle, water, and toiletries. Laundry and ironing services are available, but the quality of execution has been criticized: items were returned wet after two days. Some rooms experienced plumbing issues, such as a malfunctioning faucet switch or a leaking toilet tank. Guests also noted the need to remind staff to replace consumables, such as toilet paper.

Yes, the hotel accepts guests with pets. Reviews mention a positive experience checking in with a small dog, noting that the staff provided the necessary assistance and acted promptly.