Hotel La vena

The live band on Valentine was really good 💯. And sever Alfred was so welcoming and nice. I had a great time.

Lovely customer service and beautiful rooms.
The atmosphere is quiet, a run from all unnecessary noise😊

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It used to be nice but now the food is not as good. I ordered a burrito at 39k and got rice and beans in a wet wrap. Not worth it.

A hotel with lots of potential. The setting is deceptively simple hiding a gem. Exceptional ambience greatly potential. They should be planning to buy off their neighbors to plant a micro-forest boundary not to build. But before l get ahead of my self. I have been here a couple of times and this is the first time l saw trouble brewing — maybe a victim of it’s success the hotel seems to be overreaching and overwhelmed / in a group pre booked situation the food run out we ordered drinks that never came — at least 3 times for me — basic coke. Then during an evening buffer some of us guests where leaving and couldn’t dine and some overzealous supervisor who should be no where near the hospitality industry said we could park our food — l wonder what he did with all that food. What waste of a huge potential. Train your staff and fire those who won’t change.

I held my graduation ceremony here and I didn't regret it. The staff were very helpful, nice and professional. The food was very nice, the ambience is lit 🔥 I recommend it for every function from just outing to hosting an event.

Food is really tasty, good value and good portions. We had so much that I had to take some home!
Lovely atmosphere and staff are really cheerful and helpful too!

Very pleasant 30 days stay for business.
— Staff is very friendly.
— Rooms are spotless clean.
— Food is good, but sometimes reaches very late.
— I advise definitely.

Reached their own a rainy day and unfortunately the Uber left me outside, before I could open the door, a staff approached our car with an umbrella and escorted me up to the room I was going to.
The gentleman at the gate with a grey beard deserves a salary raise for his warm welcome.
Amenities are good.
Staff are perfect, professional and friendly.
The only thing is their location is abit hidden. Not enough visibility from the road in terms of sign posts.

We had a marrieds dinner with over 50 couples. The food was tasty. Quick service, nice venue. We had a great time.

I was disappointed by the kind of reception I got from one front desk manager (Martha).
We had a photo shoot and we were told of the requirements on depositing which was handled by a different person.
To our surprise as we were taking photos she came asking for the photo shoot payment and I explained to her what I was told when I was depositing. She cdnt listen and continued harassing us which until the camera man left without taking enough photos.
We spent 340, 000 which we cleared and suddenly she came asking for the photo money of 100, 000 and yet she chased the camera man. I felt cheated paying for a service that I never enjoyed.
Bottom line.
Martha needs to improve her customer care and most importantly people management.

I have never been so excited to leave a review and it be all good. Whoever owns/runs this place should be proud of the people you have chosen to work here! Every single person we came into contact with was soo nice always took the time out to have a quick conversation and always asking if there is anything they can do to help from the security at the gate to the swimming instructors!
I would like to specifically shout out Nathan what an asset to you! As soon as I booked the room. I had a few questions regarding check in as our flights arrived in the evening and he was always ready to help and despite the time difference, he would always reply quickly. It is because of his customer service that I was receiving prior to even arriving that made me book a second room for my sister in law and brother in law. After check in the customer service did not stop there, he came to find us to introduce himself and let us know if we need anything we can reach out to him 24/7.
My in-laws came to visit us a few times at the hotel and even they mentioned how fantastic all the workers are!
The fact you are able to have swimming lessons for free is a bonus! I came there with a phobia of water after one lesson the instructor (I forgot his name sadly) had me jumping into the pool from the deep end!
If you are contemplating booking I guarantee you will not regret I came back and told all my family about the hotel I would 100% recommend!

In terms of location, it's a bit hidden from the main road. But I really enjoyed my time. The hotel is great, nice room and the food was my all-time favourite plus friendly staff.
It's a cool and relaxing place, great for events and conferences.

👍Fresh/Conducive and well designed compound with enough shades.
👍Smart, welcoming and Caring staffs.
👍delicious meals.
👍specious, clean and organized Rooms.
👍accessible (just about 500m off tarmac)

It's a nice place to hangout but it's location is not good. We almost got lost and also got stuck on the back road that slopes there.
Otherwise they have a great team of waiters and waitresses and the best was the security guard at the gate☺️

It’s a very good hotel with a conducive environment and breath taking view plus the services are very nice.
Plus I liked the way the workers know how to handle the customers and they are very kind also as amatter of fact it’s the best hotel have ever been to so far.

Hotel La Venna is a good hotel that provides good accommodation to customers, it has customer care, good swimming pool and a good and cool environment. We really enjoyed the place and we wish to go back to that place because it was amazing. So those who never knew that that's a place we all get freedom and refreshments.