Review of Clayton Hotel, Leeds 4*

Well located for the city centre, with nice reception, bar and restaurant areas. We booked a superior room (752) on the 7th floor. First impressions were that it is a good sized room and well appointed for the money. When running a bath the shower head leaked over the bath, not a big issue but a bit annoying, however the bathroom did have a stale, damp smell, this may be due to the leaking shower and the fact that the extractor fan did not work. We didn't mention this as we were only staying for two nights, however the cleaning staff should have noticed this and reported it. I was surprised that the shampoo and shower gel were not replaced for our second day, I appriciate that this may be cost cutting, but it is not what I would expect from a hotel like this. The meals in the bar were fine on both nights and the breakfasts were very good. My biggest disappointment was when I checked the bill on leaving the hotel, I noticed that I had been charged for breakfasts on our second day dispite the fact the we had booked and paid for bed and breakfast directly with the hotel, there was also no discount given for booking direct. The girl on reception didn't know what to do about this so we had to wait for her manager to sort the issue out. Overcharging like this should not happen, especially when the booking has been made directly with the hotel. We may well this hotel again, especially using the 'dream and dine ' deal, but it does need to tighten up on the points I have mentioned. I would appriciate the hotels comments on these matters.