Review of Hellaby Hall Hotel; BW Signature Collection 4*

Can we go less than 1 star? TLDR — it's expensive, horrid and dirty, avoid like the plague! Hellaby Hall was absolutely awful. We were in a big party, and by the time we arrived there had already been problems with the booking — the online booking hadn't worked and we didn't have any rooms. Our first room had problems with the drainage — water couldn't flow out of the bath, and the whole room stank. I had a quick chat with the reception staff and our room was changed, but, once again, same problem (something I later found out was an issue with another member in our party, their toilet leaked… yum! ) So once again a chat with the reception team and now a free upgrade… to a room that hadn't been cleaned, had stained towels, white gunk stuck top the headboard and glasses that hadn't been washed, disgusting. We had 3 attempts with the staff before we could get clean towels! Each time, the 'new towels' had stains on them. Things unfortunately didn't improve at dinner. The service was slow, the food was mediocre and dishes were missing. Steaks were under or overcooked (how hard is it to cook steak right? ), and to cap this off it was expensive! After our meal we went to the lounge for drinks, a few glasses hadn't been cleaned, yum yum lipstick stains, and the barman tried desperately to off a cheap half drunk bottle of Prosecco that someone else had already bought, onto us, just weird. The pool on the spa was cold, the changing rooms needed a good mop and overall the spa wasn't nice. Breakfast consisted of burnt bacon, cheap sausages and eggs that had frankly been abused. A horrible stay with lazy staff who couldn't seem to care less, dirty rooms and a chef who needs to learn how to cook. Two thumbs down, avoid!