Review of King's Head Inn 4*

This place claims to be 4 star rated — I will be questioning that as I assume the 4 stars covers service as well as facilities. The service at the Kings Head was 2 stars at best! Arrived on Friday after 3 p. M. — checked in, shown to our room which was not ready! Asked to leave our bags and go down to the pub and wait! We did this, had a drink and waited half an hour until the cleaner waved at us from the other end of the bar to indicate that our room was ready. Clearly couldn't be bothered to come and appologise for keeping us waiting and tell us our room was ready! We booked a table in the pub for dinner, our starter (both had mussels) were lovely, hubby had the lamb main — nice, I had the half roasted duck, new potatoes and veg … no sauce or gravy and the duck was overcooked and dry so couldn't eat it all — there is only so much dry meat that you can eat! Gentleman on the table next to us complained that the duck was dry and not nice too. When I complained, the waitress agreed to take my meal off the bill — fair enough! Went to bed — slept badly as the mattress was probably the hardest mattress I have ever slept on! Breakfast on Saturday was good, no complaints there. Had a lovely day out and about on the Gower. Dinner on Saturday, table booked for 7.30 … arrived, ordered starters and mains (at the bar, on our tab). Starters arrived — hubby had salmon, I'd ordered mussels again but pate arrived! This was quickly changed for my mussels. We were then left for well over an hour and on asking for our mains, the waiter came back and said that they had lost our order and could we tell him what we'd like! We re-orderd and waited again. When our our food eventually came out, it seemed fine except hubby had asked for new potatoes and got a massive pile of chips… couldn't be bothered to argue! I asked that the wine be taken off our bill which was agreed. Another night trying to sleep on worlds hardest mattress! Breakfast next morning ok, but no bowls for fruit, we had to ask for our order to be taken (two couples came in after us and had their order taken straight away), food came, was ok (couple who came in after us, had their order taken before us then had to ask for their food … their order had been 'lost' and could they re-order) … When checking out we couldn't have a printed receipt because the machine was 'playing up' and could be go into the pub to get it sorted! The lady sorting our bill (in the pub) said that they were experiencing trouble with the kitchen staff and apologised and took Saturdays food off our bill — again, fair enough. We won't be going back!