Hostel Connect Hostel

What about hostel connect …? Only negatives things. We went there two months ago, the staff cashed us twice. Since, we are "fighting" for a refund. At the moment still nothing. The boss sees the messages but does not answer. A nice gang of crooks. Furthermore he staff is not nice and smiling. Go your way if you are on Derry. You will undoubtedly find a nicer place. You took us for idiots, we were patients. But do not worry, we'll put the deal in good hands. Do not think we're going to stop there.

Beatifull place! Good locación, very kindly people, a lot information of diferente events in Derry and around. Good accomodation and a great Common Room where tou can relax, play a guitar, to wacht TV and meeting a new people visiting Derry. Near the Walled City and the Bridge, museums, malls etc.

I had three nights accommodation at this hostel but I wish I had booked elsewhere. In more than three months of travelling and staying in hostels I have never experienced bedbugs… until I got here. As soon as I realised I had several bites on my body, I told the 'volunteers' at the reception desk. They let me use the laundry facilities for free to clean my clothes, but they didn't clean the bunk bed I was sleeping on, and seemed somewhat clueless about how to deal with the problem. When I left the hostel I informed a different volunteer on duty again to be sure more people knew about the bedbugs in the dormitory room and I sincerely hope they treated the issue more seriously after I left. Still, I recommend you book your accommodation elsewhere.

Bed bug infestation My partner and me woke up with dozens of (over 50) bed bug bites. They had the distinctive row patterns and left streaks of blood along the bed sheets. We had not had any problems or indications of bedbugs before arriving at hostel connect. We let the staff know of the trouble and wished them luck in dealing with their problem. Unfortunately, when we returned five hours later to collect our bags (which fyi they charge to store past 3pm) we saw them putting clean sheets on the beds in our room. Looking back, we see they have a history of bed bug infestations and by putting customers in our room they clearly are knowingly exposing people to this horrible experience. Bed bug bites are painful and you risk bringing them with you when you leave.

Great place to stay in Derry! The staff is welcoming and helpful! They have a few suggestions for breakfast (not only toasts), common room is great and is favorable for social exchanges! It is clean! I recommend it to anyone who wishes to visit! :)

Below I'm going to have a very long and detailed review, but in case you don't want to read that, here's a shorter review with less detail: I would NOT recommend staying here because it is disgusting, potentially has bedbugs, is very deceiving from the pictures online, and has management that is very rude and unresponsive. Long Review: Now get ready for a long detailed review about our experience there. Again, I would NOT recommend staying here. Why? We had a group of 14 and our short experience was miserable. When we got there we quickly realized that the pictures online were nothing like what they are in reality. We were willing to put up with it because we had paid and knew we'd only be there for a short time, but it was not ideal because we felt like we had been deceived in some way. It was soon after we got there that we started to notice some problems. First, some of the girls in our group noticed mold in the showers and their room wasn't even cleaned before they got in it (lots of dust and some dead bugs around). What really worried our group too was that in the common room area of the hostel was a fish tank that was literally black and brown because of all the mold growing inside it. It was clear they didn't really care about hygiene in any capacity. The final straw was when one of the girls in our group noticed dark spots on her comforter, a very clear sign of bedbugs.

The rooms and restrooms were clean! It was quiet and everyone was really nice and let us know the best places to visit!

Good hostel, friendly service. Clean sheets provided, towels can be rented. Ok breakfast included in room rate.

Clean, comfortable and friendly staff. We recommend it without hesitation!
I remove a star because I could not connect to the Wi-Fi and we had trouble putting the code with the door. Otherwise, perfect.

Nice rooms and central location to Derry city.

Very good location, very good breakfast, a living nice.

Super comfy place to stay, friendly staff & great location.

Terrible mangement openly seemed to be under the influence of drugs they took money from my account without my consent. And as a result I will be passing the information onto the PSNI. Never felt to intimidated in my life.

It's not as clean as shown in photographs. Once you lie on the bed you can see loads of holes in the floor and walls. Found the beds super inconvenient. Worst hostel stay for sure in northern Ireland.

Very friendly and helpful. Great place to meet other travelers. Clean rooms. Helpful advice about local attractions.

I stayed at Hostel Connect for a few nights while doing research in Derry for my post-grad degree. The facilities were great — very clean, comfy beds, good common room and a good kitchen. Breakfast is included in the room price and is a good range of cereal, breads and fruit. There's a tesco across the road and lots of cafes, bakeries and shops nearby for other food. It's within short walking distance of most tourist attractions too. I was amazed at the price, and would happily stay there again in future. My only criticism was that it was a bit cold at times, but that was because of a cold snap outside, and there were electric heaters provided so it wasn't too bad — just bring a good jumper if there's cold weather expected. Highly recommend for a cheap and cheerful stay in Derry!

I stayed here with a squad of 12 under 17 netball players. Room was perfect for them, common room was nice and a good variety for breakfast. But the owner did walk into the room without knocking and was quite abrupt with the first few girls who arrived and didn't have the money to pay until I got there. I would come here again though!

It was loud but very clean.

Great security. Did not like the bathroom setup. Awsome breakfast.

I have loved this place. Sure the Wi-Fi is sometimes iffy but it is in all of Europe and hey, you're travelling in Ireland. Go outside and enjoy the country. The staff is incredibly friendly and accommodating and very willing to address any issues. They have a really fantastic fish tank, and if you hang around long enough you'll maybe even get to feed the eel! It's in a perfect location, right in the heart of Derry, and you can easily walk to just about every single tourist location around. It's small, yes, but they've been able to do fantastic things with the space and there is a lovely common room with the most comfortable couches I have ever sat in. No free coffee is the only real downside, and there are like ten cafes around so you're still good to go. All in all, definitely recommend this place. Thanks for the wonderful stay! I will be telling everyone to stay here, and if I ever come back this is the first place I will look.

Kitchen small and dirty. Few toilets. A beautiful living room. Small rooms.