Review of Pen-Y-Bont Hotel 3*

APPALLING BEHAVIOUR FROM THE OWNER! Will never be visiting again! We have always admired the location of this hotel and have stopped for a drink once on the way back from Aberdovey. We always intended to have a longer stay next time. Not anymore. My husband and a work colleague were driving home to Shrewsbury after a business meeting when my husband's car broke down near the hotel. Without any mobile phone signal, they asked the barmaid of the hotel if they could use the phone to contact the breakdown service. To give her credit, the barmaid very kindly showed them to the phone in the kitchen. But whilst he was making the call, the owner (Brian) stormed in saying that, thanks to my husband's call, he had been disconnected from the bank actually using the words "I do have a business to run, you know". My husband apologised profusely but explained that he was kindly told he could use it by the barmaid, to which Brian responded "Well, she shouldn't have said that! ". I'm speaking now to the barmaid — you seriously need to find a better employer. It sounds like you're much underrated there! Brian followed this up by "Finish your call and give the barmaid £1". THIS IS ABSOLUTELY DISGRACEFUL — especially when you bear in mind that the RAC is a FREEPHONE number! It is such a shame as this hotel really is in a beautiful location and, if only it was run by people who had an ounce of common decency, I'm sure it would be a great place to stop. I can see other reviews about this Brian's shocking behaviour and, in light of the above, I can safely say I am not surprised. I will NEVER again visit this hotel — certainly not whilst it is run by the same owners — and I am making sure I tell everyone I know not to do the same (as you can imagine, being fairly local in Shrewsbury, a lot of people here know it well and now know to steer clear! ) Avoid at all costs! You have been warned… And Brian — enjoy your £1! I hope it was worth it!