Having purchased a Wowcher deal we arrived yesterday and had many issues with the standard of rooms. We found stained chairs, broken furniture, broken mirrors with tape to hold it together, stained carpets, walls with stains on that looked like something had been a spilt and not wiped down. We spent over 2 hours trying to get a room, to be told in the end we either had to accept one of the rooms (none of which were 4* standard) or leave and ask Wowcher for a refund. The manager explained during lockdown the hotel had not had maintenance work done as they were working on skeleton staff and had a different clientele in during that time. She said the rooms do have issues and that we should expect that. She also insisted one of the rooms had been refurbished which was concerning as this particular room had the badly stained chair, broken desk and chipped chairs and table. We chose a room as going home was not a option. It was the cleanest out of them all but we found it very hot, we could have the windows open because It was too noisy and the mattress was dreadful, we kept rolling into the middle of it and had a terrible nights sleep. We did get two free drinks which were appreciated and dinner in the restaurant was lovely, however, breakfast wasn’t what we expected, my gluten free toast was burnt one side and not toasted on the other. The scrambled egg was bland and the tea tasteless. I cannot fault the restaurant staff, their manner was impeccable and the receptionist who originally checked us in who was apologetic and again her manner was also as you would expect. It’s a shame the hotel is hugely let down by the rooms, we would not stay here again and until it improves it standards I would avoid and go somewhere else.
had not had maintenance work done as they were working on skeleton staff and had a different clientele in during that time. She said the rooms do have issues and that we should expect that. She also insisted one of the rooms had been refurbished which was concerning as this particular room had the badly stained chair, broken desk and chipped chairs and table. We chose a room as going home was not a option. It was the cleanest out of them all but we found it very hot, we could have the windows open because
It was too noisy and the mattress was dreadful, we kept rolling into the middle of it and had a terrible nights sleep. We did get two free drinks which were appreciated and dinner in the restaurant was lovely, however, breakfast wasn’t what we expected, my gluten free toast was burnt one side and not toasted on the other. The scrambled egg was bland and the tea tasteless. I cannot fault the restaurant staff, their manner was impeccable and the receptionist who originally checked us in who was apologetic and again her manner was also as you would expect. It’s a shame the hotel is hugely let down by the rooms, we would not stay here again and until it improves it standards I would avoid and go somewhere else.