Hilton East Midlands Airport

Hotel

Extremely clean hotel, great reception with my dog, everything perfect.

Great staff helpful and friendly and good food.

Amazing staff, just so lovely.

Been here for the last few weeks attending a training course. All of the staff are very polite and helpful, and would especially like to thank Sonny for looking after our group and making our days very enjoyable! Thank you to everyone! 😁

I have been attending a training course for the past 4 weeks at the hotel… and I would just like to take a moment to thank the lovely Sonny! His customer service was outstanding! He was always so welcoming and friendly! He made all of our days super joyful whenever he was on shift! He is an asset to your company! Thank you so much Sonny! ⭐️⭐️⭐️⭐️⭐️

Lovely place, friendly, helpful staff!

Receptionist on arrival were fab. Quick and easy check-in.

Great place Great staff Great hotel.

A fab place! Carlos is the face of the hotel, he is born for the. Job! definitely recommend.

Great hotel, wonderful service. The manager Carlos is absolutely fantastic and his colleague Emmylou couldn’t have been nicer! Thoroughly recommend.

I come back every year with my family. I love the atmosphere and the professionalism of staff. The reception manager Mr Carlos Borges is simply a legend, absolutely one of a kind.

Great experience with Hilton East Midlands Airport Hotel. Friendly atmosphere. Amazing and lovely staff. Hygienic rooms, immaculate conditions during Covid19. Great location. Thank you for hospitality.

Worst hotel I’ve ever experienced and I’ve stayed at some right dumps, the hotel itself is nice but managed poorly, gf got hospitalised with food poisoning too, don’t stay here people!

Lovely staff, lovely rooms, definitely recommended as a diamond Honors member.

Friendly staff, very well kept and near the airport.

Excellent Service. Thank you Carlos!

Very dated rooms, small double bedd, restaurant was pub grub.
90% of staff was helpful, but my kindle was stolen from the hotel and they didbt seen bothered that there was a theft on their premises.
they offer a mini bus to collect you but its miles away, you would be better off booking the radisson.

Very helpful staff. Lovely large deluxe room.

Just had a great time at the Hilton East Midlands very friendly, helpful staff. Great fitness facilities lovely pool. Rooms basic but all you need and comfortable. Thanks, guys we’ll be back!

Excellent staff and very clean hotel.

Staff are great very friendly.

Nice hotel lovely rooms nice and clean lovely staff on reception the only thing that let our stay down was when we sat down for a lovely meal and hadn't realised the fish we had ordered for my younger daughter was full of bones there was no way she could eat that no one mentioned that the fish had bones in knowing this was for my younger daughter.

Having stayed many times at this hotel I always find the staff to be helpful, polite, courteous and professional. I stayed on Saturday night 19 May and again found a high standard of service. Thank you to all staff concerned.

Awesome stay. Couldn't fault anything. Lovely and helpful staff, clean and spacious room, delicious breakfast with everything you could want. 10/10! Thank you.

Nice hotel but can be tricky to find. Good facilities but don't like hotels that charge for parking without good reason. It is not in a built-up area.

I treated my daughter to this spa day as she deserved to be spoilt rotten after gaining 3 A levels this summer — and she chose to spoil her mum
Relaxing day swimming, sauna, steam room and jacuzzi followed by a loved afternoon tea and Buck’s Fizz — champagne with fresh orange juice.
Even made special sandwiches, fruit bowls and salads for dairy intolerance and mine full on cream scones, buttered sandwiches, fruit and salad and chocolate cake too. Finished off with coffees — service was great both at the small leisure complex and in the restaurant too. Lovely greeting and attention to detail as soon as we walked through the doors. Waved the extortionate parking fees which existed at the front of the hotel and had no trouble getting in and out either.
Road works we’re a bit hit and miss towards the hotel as asked to pull sharp right into the works access and for the hotel too.
Overall a lovely day and well worth the spa treat just to see my daughter relax and see her face light up throughout the day.

So check in uneventful. No information given about where restaurant was or breakfast times. Room not complete on arrival. Had a deluxe room and wine and snacks missing. Took a while and lots of messaging to get them. Restaurant does not really cater for gluten free. However the only meal that I could have the chef took great care to get right. The waitress Adele was also very helpful. Only one gluten free snack available at bar/coffee bar but staff not completely aware what it is. On establishing what it was it was not available Breakfast gluten free is the best selection that I have seen anywhere. Just needed to make the most and fill up at breakfast time. Pool area lovely and staff helpful.

We stayed here overnight when our flight from Cyprus arrived late at night. We got to the hotel at around 1am and Andre on reception was very welcoming and helpful. Our room was comfortable and the children had a bed each with an added bonus of a packet of Haribo on their pillow along with their towel and toiletries. We had room only as we didn't think we'd make it down for breakfast. The public areas have had an overhaul and look very modern, but the decore in our room was a little tired, but did the job. We would definitely stay again and would recommend.

The staff are nice as reception. Beyond this it's a dump. Everything is dusty, glasses left outside all night, a cotton bud laying on the reception floor, stains on the carpet in the room, need a private investigator to find the kettle and cheap nasty coffee, room smelt like a urinal. So if you like all this hell yeah Deffo go! Oh and it miles from the airport. Far to over priced I would have rather sleep in my car!

Had a great stay there. Loved the good and the beds were so comfy. Also a lovely jacuzzi and sauna. Only complaints is the location, its easy to miss a turn from the motorway. The pints at the bar were great but the guinness was a disaster. Absolutely undrinkable. Staff seemed great except one foreign receptionist, hard accent to understand and she took ages explaining stuff where I told her we were in a hurry for a taxi. Other receptionist could sort me out in no time.

Stayed there sun 1 7 18. Rooms were impeccable. Staff very helpful. Food and drink very good. All in all a very pleasant stay before our flight. Pick service on time. No problem at terminal.

We stayed for 1 night (30.6.18). We were pleasantly surprised when we got to the hotel as a previous visit to a Hilton hotel wasn't enjoyable at all. The reception area is very clean and spacious and we were greated by Carlos (very pleasant). Myself and my wife with our two children went up to our double deluxe room and we were not dissapointed, very spacious and luxurious. Now the bad point! We went down for dinner at 8pm with our kids in tow. We sat at a booth and the waiter came over to take our drink and food order after around 10 mins which was fine. The kids ordered the 3 course kids meal, me and my wife ordered steak and leek pie respectively. After waiting 30 mins the waitress brought the kids meals out all three courses at once which we politely told her that 1, the main course would be going cold and 2, the ice cream would have melted. The waitress took the 2 courses back to the kitchen. Once the children had finished their starter we waited another 30 mins for their main to be brought out and at this time our mains 1 hour later still hadn't been brought to us. Eventually our mains arrived at 9.30. We finished our mains at 10pm and then the waiter came over and asked us if we wanted our puddings which I had to turn down even though we paid for them as it had taken 2 hours already to deliver our food and it still wasn't all there! All in all this was a total shambles and shaded what was a lovely hotel and very pleasant staff. Regards Mr & Mrs Wedge.

Quite mediocre. Was expecting something "special" in comparison to premier inn. But room had a noisy AC which kept us up and you couldn't open windows. Did not feel any 4* stuff. Might be different if you pay more to get all the spa stuff and food but I expect to feel 4* no matter what part of the service I get. Decor dated. Would be happier to just go to a premier inn.

Stayed here after flying back from Greece. We arrived back quite late with our 2 children. After a long day of traveling all we wanted was some food and sleep however there wasn't much choice for food so we decided to just go sleep. Just as we were about to go to sleep the people in the room next door arrived back and were very loud! We called reception to complain and they said they would sort it. After a further 3 calls to reception and 2hours later the staff finally knocked on their door and told them to be quiet! When checking out we were asked how our stay was so we said what had happened and they said well we could offer you free breakfast bit the breakfast has just finished!

Very nice stay at the hotel, had a business meeting there and an overnight stay. Just off the M1, I had a twin club room, one gripe being the TV needed the internet enabling for YouTube/Netflix was told the option wasn't bought by the front desk however it was possible to switch it on via the engineer options. It's 2018 we should be able to get online on a TV that is capable of it. The room was nice and comfortable.

Great hotel in a very convenient location. Was surprisingly quite couldn't hear any aeroplanes despite it being an airport hotel. Nicely renovated with great facilities. Will definitely be back as it's so close to Derby & Leicester. Parking is reasonable if your staying overnight (discounted rate of £5 per night)

Superb staff. Nice restaurant. Well equipped gym. Comfortable rooms. Very clean. Plenty of parking. Great for a pre-flight stay.

The Hilton East Midlands Airport is, on first arrival, a worry given its location next to the busy M1 and A50. However, noise was not a problem during the stay. The staff at reception were warm and welcoming, offering helpful advice. We were upgraded and within 5 minutes of arriving in the room, one knocked on the door to bring us an Easter egg that had been left in our original room. The room, a deluxe, is dated but comfortable. The bathroom is looking a little tired, but nothing bad or in need of maintenance. The bed looked uncomfortable at first, but turned out to be very supportive. The restaurant offers a now typical selection, with some unique dishes. It all tasted very good. What lost the final star for me was the paid parkin and the old feeling of the room.

Nice hotel. Rooms starting to look a little dated however rest of the hotel is nice and modern. Great food and bar service. Staff friendly and keen to help. Nice venue for overnight staff or conference facilities.

Great location but you have to pay to park of course. Good facilities but nothing particularly different over the years. Decent enough and what you expect from a Hilton.

Lovely hotel, with very friendly staff who go out of their way to make sure you have everything you need. The rooms are comfortable, excellent facilities, beds very comfortable. Our room faced the main road and we hardly heard a sound. Evening meal was served in comfortable surroundings, and the breakfast was outstanding in both choice and quality. We stayed 2 separate nights, the second was a last minute booking and special mention to Sarah and Carlos for sorting the room out for us. I can thoroughly recommend this hotel and the taxi transfer to the airport too.

I use this place frequently for business meetings. Staff are always helpful and friendly and the surroundings are all very nice. Have used this venue for formal meetings using the meeting rooms and also less formal team catch ups in the bar. Easy to get to, parking is sometimes free but always reasonable. Food is good and service is excellent. Have not stopped overnight so can only review from a business services perspective which are always excellent.

Just what you would expect from a Hilton. Safe car park, clean and well presented inside. Staff can't do enough to help and the rooms are perfect in every way. Night staff help no end and they are very accommodating of children.

Wow the food was great, pool and bedroom. It looks small from outside but great inside. Staff were friendly and even have computers for you just in case you want to browse.

Visited for business meeting as convenient meeting point straight off the M1 motorway. Parking is reasonable. Service for the lounge area is good and Wi-Fi connectivity is available. Food is a bit overpriced but not bad. Convenient for East Midlands Airport connection.

Nice hotel, conveniently located with very helpful/friendly staff. Traffic is terrible due to junction "improvements" on the M1 so leave early if going to a conference or East Midlands airport. Rooms are looking a bit tired and the food is expensive but the staff and great service compensate for this.

Just want to say a huge (although delayed) thank you to your reception staff, who helped me and my 10 year old son out on the evening of 20th December at approx 10.30pm. I was in a complete panic after 1 hour of trying to negotiate the roadworks and diversion signs trying to get to the airport to collect my husband (road to the airport was closed, and huge roadworks and diversions on the roundabout) In desperation I drove to the hotel, and your reception staff were wonderful. Offered us tea and coffee, and then contacted a taxi driver at the airport, who drove my husband to the hotel to meet us there. Thank you for a wonderful service that night.

New year party. Venue was nice and they didn't charge us for parking. DJ was very good. Drinks were extortionate. This place is out of the way but the mark up on driver friendly drinks was shocking. 3 soft drinks £10.25. £6 for a pint of Blackcurrant and Soda. (3 small bottles of soda) buffet food was pretty good (beef and chicken carvery was good) but their fish dish was so dry. Sweet selection was good. A mixed bag but the drinks issue was the main talking point. Won't be back next year.

It was so nice time. We have a lovely room nr. 400, King size bed, and big bath room… and some relaxing place — seating area.
Spa was — in stars 4, dining in stars 4, room — stars 5, staff — lovely — stars 5!
We was for romantic stay — and everything was so good — we liked!

A warm welcome, wonderful staff — nothing was too much trouble, extremely comfortable room. A fabulous experience all round.

Friendly helpful staff. Great party food. Comfy bed. Great breakfast choice.

Super location, lovely bar/restaurant area, really nice staff. Comfortable rooms, nice bed. Was actually staying there to break up a long drive rather than ascan airport hotel, but would definitely stay here if we were flying from East Midlands in future.

Very welcoming reception. My flight got delayed and we were provided a room there. Staff quickly orginsed a dinner for us as well as a nice coffee and snacks.

Good layout and lovely bar. Rooms were comfortable and clean. The food wasn't as good as it could have been (I had 6 meals there) but overall a nice hotel. The roads and traffic surrounding the hotel let us down the most but that's not the hotels fault!

It is always very homely. Staff cannot do enough for you. Transport to and from airport very swift. Rooms always well kitted out, very clean comfortable. The food is great too. The price good! What more can u want. A pool? Well they have one of those too.

Nice hotel with a boutique feel to the bar/café area. Large car park & close to East Midlands airport and M1 motorway… but is NOT in the airport complex. Important: if you put the postcode in your Sat Nav it'll probably get you lost. Use the POI if you can. M1 J24 is the closest junction.

Fantastic and friendly service. Was meant to go to the spa but we got distracted by the afternoon tea and gin… oops. But great time had by all.

Car park looks like a building site with cars parked on grass and ballast in parts. Reception very nice and modern as is bar area but £9.50 for a large glass of wine is just exploiting the customer. Swimming pool nice but be aware if you have kids the members of the gym seem quite happy to swim into your child as they are in there way! Room was basic old furniture with stains on it the view was of a skip from the works going on, no complimentary water and apparently families sleep in four single beds not a double and two singles. Beware the small print booked a family room got a quad room and was told that you get one or the other depending on what's available. Generally not bad staff were polite and friendly just overpriced, to far from alton towers. Not what I expected from the hilton brand.

Visited for a conference. Great experience through out. Room was perfectly adequate with refreshments provided. The lunch choice served was very nice, a choice if chicken, fish cakes or a tomato tortellini. Staff were very friendly and helpful.

A useful hotel for meetings with a large bar area to use. The hotel is good and the staff helpful.

We use the hotel parking service, we cannot recommend this highly enough. The hotel is of a high standard and the staff are excellent.

I highly recommend this place to stay and to use the gym and swimming pool. I had my wedding reception there and it was amazing all staff where helpful friendly and made my day run smoothly. Then I signed up as a member at living well the staff went out amd behond with help and really make u feel welcome. Its a lovely place always clean. And always welcomed with a smile great hotel.

The hotel is lovely and very friendly and professional staff. The gym and health center is a good little setup. The restaurant is good and very tasty food with a good staff on hand. I could not ask for more, even tho the main entrance is having work. Everything is as I have come to expect from a Hilton hotel.

This is a great hotel. They are great with children with the extra of having soft toys which are dressed as chefs, managers, reception staff, etc. They also have a lovely pool and hot tub and the rooms are really comfortable.

A very friendly helpfull staff beautiful facilities and clean well maintened room. The. Bed was comfortable the bathroom well maintained. Also I was happy to. Discover an iron board and a hair dryer that worked perfectly. Room service menu was really good and the hotel facilities were extremely satisfactory. It was slightly noisy nlbut that was primarily the guests fault rather than the hotels fault.

I stayed at this hotel for 2 nights. I went with high expectations only to be really disappointed. My room was extremely noisy due to the motorway right behind it and upon complaining the staff just simply apologized and said there isn't anything we can do. There was a constant noise and I did not manage to sleep properly for 2 nights. Room hygiene is really poor, the first morning I woke up to find out I have rash all over my skin. I definitely suggest not to stay at Hilton EMA and instead choose the Premier Inn or Jury's Inn close by.

Great rooms, very clean and well set out. Extra bed added for children without even being asked. Very thoughtful. Breakfast was great and plenty of it. Staff very friendly.

Comfy bed, clean room and friendly staff. Staff in the morning are friendly and helpful which Is just what you need when your waking up early for a flight. I also need to send something off in the post which they was more than helpful by providing an envelope and if they had stamps I'm sure they'd of gave me one also.

Hilton just by name. Rundown place and no parking.

Hotel room was very nice, restaurant a bit pricey, Wi-Fi was very spotty, staff are brilliant, bed comfy… So around very nice.

Nice comfy rooms although a bit dated. The part of the hotel we stayed in had no mobile phone signal with either 3 or O2 so beware as hotel Wi-Fi is expensive.

I have stayed here for over 2 months now and the staff have been consistently brilliant — very helpful and super caring when I had an incident with an iron and one of my shirts. Highly recommended.

The best was that we booked this hotel before an early flight holiday and we could just leave our car at their car park, getting an free airport shuttle the next morning without to worry about where to drive etc. The hier staff was very friendly too. A good hotel, which might need here and there a bit attention, but perfect to start your holiday already before you fly. The only little downside is that the breakfast is just from I think 7 am, which was to late fit us unfortunately.

Great breakfast. Convenient for East Midlands airport. Comfy beds nice hotel.

I spent most of my business life travelling from one 5 star hotel to another and I cannot remember where I have experienced such friendly, professional and attentive staff as we found here at the Hilton East Midlands Airport hotel. Our room was comfortable and very clean as were all the public areas. Our dining experience especially breakfast was First class. A very well done to the Manager and his team.

Stayed over on sat 9th Feb. The hotel staff were all really friendly and helpful. The rooms were very clean. And the food was fantastic.

We recently stayed at the Hilton, East Midlands during the Christmas Period. What a fabulous stay we had. We arrived mid morning after a very long journey and we were allowed to check in and have our room which was spotlessly clean. The staff were very helpful and friendly nothing was too much trouble. The breakfast was lovely there was so much choice. We used the swimming pool, jacuzzi and sauna. This is our second stay here and we will be back for sure.