As ive read good and bad review of this hotel I opt to believe it is still acceptable in view of the location but end up is a horrible experience. Ive made a call to the hotel at 7pm mention I will check in late and to ensure my room will be reserve as what ive requested as per stated inside my agoda booking. When I step into the lobby, there is no Air condition, feeling stuffy while waiting for check in.
There is only one reception counter while few customer are waiting. … When I finally able to check in the room only notice ive given a standard double room without air cond. Reception staff, Mr frank confided that standard double room inside their website has been published the ads confirm without aircond. At the same time informed us we have to top up 60 pound in order to get the air conditional room.
After checking my agoda booking details i've double confirm my standard room is come with aircon and further showing such details to the reception, he keep telling me same story his company publish website is confirm no aircon. Worst still the operation Manager Mr Prince Raja Noticed my issue and not come up to assist but left me to the staff to handle. If there is technical problem with agoda pls settle with such platform pic but not ask cus to top up.
End up I have to called agoda to assist me to settle the issue and enable to get back the room with air cond. We have checked in a family suite instead but not standard double room with aircond which ive initially booked. Simply because Im doubted due to my late check in, the management may mistakenly given my initial standard double room with air cond to others and given me all the nonsense reason until I get agoda cus service settle the issue for me. This is seriously unethical and unprofessional. Most important they took me 1.5 hour to resolve the problem and that day was my birthday. What a day! the whole procedure is unpleasant esp when Mr frank told me the initial standard room without aircon he will stay himself on that night. I wonder how the hotel management weight the competent of the staff esp he told me the manager is holding different position and their inner hotel issue which is unrelated with our client.
Speaking about the rooms, the fridge is dirty. Bathroom Window can be see thru whatever inside bathroom from outside im doubted no one knew about this. Is a old hotel without any new refurbish, bathroom is leaking!
In short I feel got cheated by this hotel with all the picture and their unprofessional way treated customer.
I wonder how the hotel management weight the competent of the staff esp he told me the manager is holding different position and their inner hotel issue which is unrelated with our client. Speaking about the rooms, the fridge is dirty. Bathroom Window can be see thru whatever inside bathroom from outside im doubted no one knew about this. Is a old hotel without any new refurbish, bathroom is leaking! In short I feel got cheated by this hotel with all the picture and their unprofessional way treated customer.