Review of Hilton London Metropole 4*

The London Metropole Hotel aims to be an upscale, four-star hotel providing boatloads of services, is an easy walk to a subway, but lacks room quality in what seems to be a sketchy part of the city. Most tourist locations are about 15-20 minute tube ride away and the Edgeware road station is conveniently located about 50m away from either entrance, but there are multiple little things wrong with the rooms that would make me think twice about staying here again. Upon arrival, my party and I were greeted by a desk clerk with a very thick Spanish or Italian accent that made it very difficult to understand what he was saying. After checking in we walked to our respective rooms. First my card didn't work, and the doors have the most annoying card swipe position, we said outside for about 20 minutes in what felt to me like an 80s cruise ship motif. If the hotel followed the themes of their beautiful bar/lobby, this would be a five-star hotel. The room is nice, a bit of damage here and there that could be fixed, but the bathroom is very strange. The tub is lifted about 8" off the ground which makes it a huge step to get in, then the shower head is at a fixed height/angle, and there is no curtain. Instead a glass half wall runs about a 1/3 of the length of the tub with an inch of space left at the bottom, so you have a nice pond waiting for you on the floor when you get out. Two members of my party had a worse experience. They had opened their room to find it unmade, smelled like cigarettes, and looked like it was already someone's room. They went back downstairs and they were able to change their room, but that kind of thing is something that surprised me with a name like Hilton. So overall, it was a bed to sleep on, but it wasn't worth the cost, and it would've been better if more attention to details were spent.