This hotel is in a great location but is definitely not up to standard! We’ve stayed in numerous hotels in & outside of London and this is by far the worst. We booked through Secret Escapes and paid in advance. Upon arrival were advised that we had been upgraded to the last king suite (room 617) so excitedly we got the lift to our room and at first glance all seemed ok, a little dated in comparison with other London hotels but ok. The volume didn’t work on the TV … no sound at all (even @ 76) but hey we weren’t intending to stay in the room long. We pretty much headed straight to the bar where we noticed pre-poured champagne glasses sat under the counter, getting flat & warm — didn’t fancy one of those so ordered a couple of cocktails which were ok but nothing memorable considering the London prices. We headed out for our evening @ the London palladium which was located perfectly round the corner to the hotel. Upon retiring to our room we were shattered and looking forward to a lovely nights sleep (having a 4 month old baby at home we don’t get many of those). We soon realised that our ‘King’ bed was two singles pushed together and that even the sheets consisted of two single duvets packed into one cover, so not only was there a lump in the middle of the bed/beds but also a gap in the middle of the duvet/duvets! We go to call reception … but the phone doesn’t work. Great! So my partner gets dressed and heads downstairs returning with the promise of another duvet. The following morning the room is cold but the air conditioning/central heating system doesn’t work so instead I opt for a nice warm bath… the plug doesn’t fit into the hole! Seriously — it’s like a joke room! We haven’t even had breakfast yet but at this point just want to check out and return to the comfort of our own home. Not good at all, especially for the going rate of £220 a night.
We booked through Secret Escapes and paid in advance. Upon arrival were advised that we had been upgraded to the last king suite (room 617) so excitedly we got the lift to our room and at first glance all seemed ok, a little dated in comparison with other London hotels but ok. The volume didn’t work on the TV … no sound at all (even @ 76) but hey we weren’t intending to stay in the room long. We pretty much headed straight to the bar where we noticed pre-poured champagne glasses sat under the counter, getting flat & warm — didn’t fancy one of those so ordered a couple of cocktails which were ok but nothing memorable considering the London prices. We headed out for our evening @ the London palladium which was located perfectly round the corner to the hotel. Upon retiring to our room we were shattered and looking forward to a lovely nights sleep (having a 4 month old baby at home we don’t get many of those). We soon realised that our ‘King’ bed was two singles pushed together and that even the sheets consisted of two single duvets packed into one cover, so not only was there a lump in the middle of the bed/beds but also a gap in the middle of the duvet/duvets! We go to call reception … but the phone doesn’t work. Great! So my partner gets dressed and heads downstairs returning with the promise of another duvet. The following morning the room is cold but the air conditioning/central heating system doesn’t work so instead I opt for a nice warm bath… the plug doesn’t fit into the hole! Seriously — it’s like a joke room! We haven’t even had breakfast yet but at this point just want to check out and return to the comfort of our own home. Not good at all, especially for the going rate of £220 a night.