Review of The Colonnade 4*

On arrival we asked if we could check in a little earlier as we wanted to change before our matinee in London. Staff stated they would make our room a priority. Returning later in the afternoon he were told we still couldn't check in so we couldn't get changed for the theatre. We returned after the show to get changed for dinner instead. On entering the room first appearances were nice. However we were on top floor and closer inspection proved more TLC was needed. Our window wouldn't shut completely so we had a draft all night by the bed. There was a pubic hair in the bath tub. The shower had no pressure and the shower head was positioned at a silly angle. We looked in the mini bar and found used bottled of drink by previous occupants. We didn't find the tea making facilities until 5 minutes before we had to leave — who would look in the bedside cabinet which is on the other side of the room from the fridge and glasses? Lol We had a continental breakfast as part of our deal. All I can say is it was a complete shambles! Breakfast served between 7:30 and 10. We arrived at 9:25. The breakfast consisted of cereal, yoghurt, ham, cheese and croissants (but there were none so we had to ask the waitress) she brought out about 15, which you can imagine disappeared in seconds. We had to get a waitress attention to get our tea and coffee and we had to stir it with a dessert spoon! It was havoc. Unfortunately we left hungry so had to get a mcdonalds in London after leaving the hotel. On a positive note… The beds were very comfy and the linen clean and warm. The heating in the room worked well. Staff were friendly. The exterior of the building looks stunning and the location to the tube stain was spot on! With perfect travelling to the city centre. Short walk to the canals made a lovely stroll.