Review of Peckham Rooms Hotel 3*

I write this review with a considerable amount of discomfort. I am a strong believer that we should support small businesses and thoroughly dislike to see bad reviews used by customers to air their discrepancies with a small business when it would be far more productive to speak with the business directly. However, we have attempted to speak with this hotel regarding our booking and they have actually told us to write a public review and they will respond publicly. This follo…ws several reviews where we have explained our experience and have been repeatedly told we are wrong by a member of management who was not on site when we came to stay. I can only assume this is because they feel they will fare well with an audience, though why a business would want negative reviews is beyond me. We have been unable to get beyond a generic ‘offer’ of 15% off a stay in the next 6 months, this goes no way to addressing the issues we raised with them. As we have explained to the hotel management, we have felt no assurance that our concerns have been listened to or taken on board and so an offer for a discount off of a future stay is utterly worthless, why would we choose to stay again and give further money to a company who have absolutely no interest in the customers experience beyond taking their money? The very least one would expect from the hotel when a guest has felt the need to leave in the middle of the night is a genuine apology, and given we had paid for breakfast and were not even on site for this, a refund of the cost of breakfast is again a minimal gesture one would expect. The choice to keep our payment for breakfast is disgusting, what possible reason would they have to retain it other than, once they have your money they don’t care about the experience. The managements apology to us was ‘I am very sorry you were unable to enjoy your stay with us’. No apology for the actual issues or experience itself, but sorry we were ‘unable to enjoy it’. This is just one example of their patronising and passive aggressive emails. All emails centred around their refusal to acknowledge or alleviate our concerns and placing the blame of our negative experience on us. Please see below for more.