Review of Mercure London Kensington Hotel 4*

I never stayed in the actual hotel, but I recently booked an all day parking option with them through JustPark. After paying the generous sum of 30£ (30 bloody pounds, you gotta love London! ), I arrive at the hotel and ask the receptionist where the parking spaces are. She gives some quite vague indications but I think okay, fair enough, I have Google Maps, I will be able to find it. I start to go in circles for about half an hour, passing by a couple of spaces with the 'Mercure Hotel' sign on it, but both already occupied by other cars. At this point, pretty frustrated and super late for my appointment, I come back to the reception. Here, I have to wait 5 minutes because the receptionist (on her admission) is TALKING TO HER LANDLORD ON THE PHONE! Are you absolutely joking?! How many stars is this hotel supposed to be? So, I ask again to be indicated where the parking spaces are as I cannot find them — the manager comes out and, with the face of someone who was being very annoyed by silly questions, shows me on the street where the infamous space were. After he confirmed and completely sure that I was looking in the right direction, I declare that the spaces are occupied — it turns out one of the two cars was his. He doesn't apologise, doesn't smile, he just says: go back in the car and reach the parking lot whilst I'll move the other car. All of this — let's just all remember together — for paying a generous amount of 30£ for an all day parking option! If you are selling your parking facilities online you should check your emails and notifications from external providers and make sure you are ready for all your customers, either hotel users or not! I was incredibly late for my appointment and I received no apologise nor courtesy from the staff, who was absolutely unprepared — or maybe, just too busy talking with their landlords on the phone during working hours. Ha. Do yourself a favour and stay away from this place, if they are so disorganised on such small things I don't even imagine what they could be capable of doing in managing an hotel.