Nice hotel. Book a club room… the perks are worth the extra money.
Check in issue with new member if staff in ‘training’ who claimed my card wasn’t the card I paid on (it wasn’t, I paid for my stay back in November… my card expired and it had different numbers, same bank account though) this fella said he needed to refund my payment (3 days to go back in bank) and then I needed to pay again right away, so really £800+ would of been out of my account for the two night stay! I’m a retail manager and I showed him on his screen and my card that my account number remained the same, just the card number changes for security. Eventually after that bit of a panic… another member of staff told him everything was fine as it was!
My marking down was because the manager of blooms booked us into belgo that evening for 9pm, we turned up at 9pm… the manager of blooms then seated us and ALL of the other belgo staff ignored us, we were sat with menu’s for ages! When my husband went off to get someone to say we were hungry, we got ‘oh it’s special night… football on! ’ Well in that case then they should either have more staff on or don’t accept the booking. It took 30 mins to have our order taken. If that manager had just told someone to take care of us it would of been no issue but no communication when working as a team is never ever going to work. We were compensated by ‘we’ve took the service charge from your bill’ that’s optional anyways? Hardly a sorry is it?!
Also club room staff do seem a little judgemental and they are never there when you want a Jack daniels or anything, we should be asked if we’d like something instead of us having to ask for it. Just my thoughts. Other then those issues that happened, the hotel was nice, great selection of food. I preferred breakfast in the club Lounge as it was quieter. I loved the free iphoney thing left in my room, we took it out with us incase we got lost. Which we did a bit!
London was brilliant and I would use this hotel again. But next time I won’t be so laid back with staff doing things wrong.
Other then those issues that happened, the hotel was nice, great selection of food. I preferred breakfast in the club Lounge as it was quieter. I loved the free iphoney thing left in my room, we took it out with us incase we got lost. Which we did a bit! London was brilliant and I would use this hotel again. But next time I won’t be so laid back with staff doing things wrong.