Review of Central Park @ Finsbury Park 3*

Our vacation started on a sad note when I arrived at this place. When we arrived we realized our agent had booked us into the wrong Central Park hotel from the outside appearance. Hesitantly we went in and was met with a receptionist that was not friendly. She did not have a smile on her face. When they checked us in and told us where to proceed to the room we had to climb 30 steps with suitcases. I was in tears and my husband fuming when we saw the room. The bed was a box and mattress on the floor. The sheets were discolored, curtains falling off the wall and overall disgusting. We headed back down to the reception and told them we could not stay in that room. She said that was not the original room we were supposed to get, it was switched and called to see if the house keeper had the other room ready. This now meant climbing 44 steps to get to the room. Although the room was a bit better than the original with a bed and a table I was paranoid to even sit on the bed. The place was musty and smelled foul. The floor boards in the hallways squeaked and the carpets was ragged. I inquired at the front desk for a refund and was told they could not talk to us we had to go through our agent. We had to incur long distance charges to call back to Canada with a time zone difference to get out of this situation. The room was cold and when asked if there was no heat we were told the heat was not on yet. Luckily we had a blanket in our suitcase that what we used to keep warm. In the morning we went to the dining room for breakfast it was half decent, nothing fancy. Breakfast was brown and white toast, ham, cheese, jam, butter, orange juice, coffee, tea and water. When I asked for fruits I was told they do not serve it there. The next couple of days were miserable as we spent limited time there while looking for other accommodation. Thank God for good friends, when we told them and they came and saw for themselves they could not believe that a place like that could be passed as an hotel. We were not the only people complaining. One man came down on the second morning fuming that the place was disgusting and needed to be closed down. People were coming in and looking at the address to see if they had the right place standing in awe! We want our money back, this is disgusting and I would gladly sign a petition to have it closed. We were able to arrange alternate accommodation and left this dump. There was also a lot of noise.