Review of Kings Head Hotel 4*

Terrible work Christmas party experience: The meat main was bland and the vegetarian main undercooked and tasted of pepper (I saw multiple plates being cleared that had barely been touched). There is no way that the vegetarian option was of similar cost to the meat (despite a set price per head), and the fish was shockingly small. Everyone on my table was equally unimpressed. The desert took ages to be brought out and none of the staff informed us that tea/coffee was available outside the main room, meaning we all wondered if there was going to be any and then only saw it when we left. The DJ was frankly a bit embarrassing (nothing to do with the music) and the acoustics in the hall made it very difficult to hear what anyone was saying. While the staff were fine, no effort was made to smile and several of them weren't wearing a uniform — one man looked like a guest who was clearing plates, and a women was just wearing a jumper — that's not a big deal but it just looked so odd when others were in shirts and aprons. A lot of this I could have shrugged off if the price was £10-20 per head, but I think they should be ashamed to charge £30 each for this, with expensive drinks on top. This was supposed to be a treat for myself and my partner, but we wasted our money! There are multiple far superior places to have a work Christmas party in Cirencester (and cheaper too). I've since had very bad reports of this place from friends who have visited for various meals/events at other times of year too. Update in response to Kings Head reply below: I can only speak for the table I was on, as stated in the review, and others I spoke to. Neither myself nor my partner have been asked for feedback by the person who made the booking. I take customer service very seriously having worked in it myself, and always make a point to highlight good experiences as well as the bad.