Review of Koloa Landing Resort at Po'ipu, Autograph Collection 4*

Well if you had asked me a few days ago I would have said I could not picture a better resort. We have stayed here 1/2 a dozen times. We started back when the lobby building was still under construction. Before the new pool even existed. And still fell in love with the rooms, pools and service. I have always been upgraded and wowed by the service. This summer I was about to book somewhere else because there were a lot of people coming and to get 2 separate condos here would be very expencive. However I decided that my family had to experience this resort so I felt the cost would be worth it. We travel a lot so I knew to contact the hotel weeks early to request the area of the property we wanted to stay in. I checked in early in the day also to make sure we got the best room possible. At 3pm when we got a call our rooms were ready we happily showed up to see that we were placed in a building without semi private elevators, in fact only one elevator far away from the parking lot, no large balcony, no wolf appliances, no soaking tub, no sliders thay go into the wall and no balcony with a table to enjoy meals. My semi ocean view is of a broken down house covered in graffiti so I dont want to open the windows or sit on the balcony anyway. I get that this sounds whiney and entitled but when you are spending this kind of money you expect to get what you pay for. When I contacted the front desk to be moved there were no rooms available and a sorry. I get that there probably aren't rooms available but as a hotel if a guest makes requests early and is a repeat customer maybe we don't put them in a bad spot to begin with. The manager who texted with me let me know nicely that there was nothing they could do. She did try and help as much as she could with the resort being full. I mean they already have my money so there really isn't any options at this point but for me to spend my vacation checking to see if I can move my things, family and kids in the middle of it to a better unit. Hopefully I can report back with good news that the hotels service recovery is top notch, we shall see.