Review of Hilton Garden Inn Portland Airport 3*

Although the location of Hilton Garden Inn Portland Airport is convenient in proximity to the Portland International Airport, the service I experienced, at all levels, was distasteful. Typically there are three things I look for prior to making a hotel reservation: location, cleanliness and price. This hotel met my typical three requirements, it was in a convenient location, it was clean and the price was reflectively inexpensive. As a pretty low-maintenance individual, previously, service didn't rate top priority for me. While staying at the hotel, I wouldn't say that I was displeased by the minimal service I received, but following my stay, an unauthorized fee of $250 was charged in addition to my reservation fees. When calling to question and dispute this additional charge, I was informed that it was for smoking in a non-smoking room. Despite the fact that no smoking took place within the room during my stay and that I had not authorized the fee, they refused reimbursement. In addition, during the dispute process, I was given the run around and I was not treated in a professional manner by front desk associates and management. In fact, they were quite rude, to say the least. Hilton Garden Inn claims to offer their guests a Satisfaction Promise/Guarantee, yet in my case they failed to follow through with that promise. If price is a priority for you, be aware that Hilton Garden Inn may illegitimately charge you an additional $250 fee, claiming that you smoked and then make it practically impossible to be reimbursed without the hassle of a small claims suit. Might as well spend the extra price and stay at a luxury hotel. Hilton Garden Inn Portland Airport is a perfect example of a large company taking advantage of people.