Review of Crystal Mountain 4*

We recently stayed at Crystal Mountain. Our first room was in crystal colony. Room was very dated. Kind of reminded me of an old dingy basement. Our room was right next to the walkway so we had to leave drapes closed otherwise people could see right in. Sheets had stains and room had an odd smell… almost like bug spray? First night our hot water went out and maintenance came to fix it at 1130 pm. Next morning hot water went out again so they said they were moving us to the main building. Huge inconvenience as we were traveling with a young child and a baby. Had to pack everything up, put it in car and then bring it all back into another room. We weren't offered any sort of "perks" for this besides and "upgraded" room at main hotel. I asked if we could get some $ off but was given breakfast vouchers instead. We noticed hardly anyone else was staying in crystal colony and now know why. New room was nice. Clean and no funky smells. Beds were comfortable. Our daughter got sick while on our trip and housekeeping was great about cleaning our room. They came immediately and were efficient and helpful. I offered to clean up if I could use some of the supplies but they insisted on doing it and were very professional and courteous. I am not sure what their wage is but it's not enough for the job they have to do! To sum up: Cons: Crystal colony dated rooms Smelled funky Non working hot water Basement vibe Huge inconvenience of having to switch rooms the day after we arrived. Pro: Inn suite was clean and comfortable Housekeeping Front desk staff was friendly.