Silver Cloud Hotel Tacoma Waterfront

Hotel

Patio was awesome. Our server was great. Meatballs were the best. Well run restaurant.

Everything was absolutely beautiful… April works at the front desk and she made sure that I had everything I needed… I was setting up a room for a couple for Valentine’s Day and needed an extra chair so that the couple could have dinner together she brought it up to me. She also knows that I wanted to decorate the room as soon as possible as I wanted my clients to enjoy their suite she made sure that housekeeping cleaned the room first. Her customer service is truly amazing from a 1-10 I give this hotel a 10… I will definitely recommend clients to this hotel. Beautiful hotel, beautiful scenery…

Fabulous breakfast and excellent coffee. Service was the best from Gabriel.

Was very disappointing to spend over $400 for one night in a room when the fireplace did not work properly the entire time we were there, the jetted tub stopped working, and the entire 3rd floor smelt of dead fish that lingered in the air for more than 8hrs during our stay. Even more disappointed we were not even compensated for any of the above items. They were the main reasons we splurged on a “nice hotel”. And do to the stench, it prevented us from even wanting to be in our room for the majority of the night. It was a poor choice for the amount of money and a horrible place to experience for my wife’s birthday.

I absolutely loved my stay. From the rooms to the activities outside the hotel to the restaurant and ice cream spot. We honestly didn't need a car… Absolutely beautiful!

Nice clean hotel and staff is nice.

Beautiful 😍 location and vibe!

The champagne was on ice when we arrived. The room was beautiful and the view romantic. Would recommend for any anniversary or special occasion.

Beautiful! Great location and gorgeous views! Will stay here again for sure!

It Has Beautiful views and the water is gorgeous.

Amazing view in the deluxe jacuzzi sweet, clean, luxuriously comfortable. Amenities were very nice, and they offered the best hotel breakfast we've ever had. Very paleo friendly. Will absolutely stay again.

People walking along the pier could easily see into our room. AC was super loud. Otherwise fine, nothing special for the price though.

Enjoyed our stay here. The rooms have great views. Hotel staff are very pleasant. I like that there are thick pullout doors between the bed and couch/tv/fireplace area and a TV in each area. Nice for being able to sleep in peace if your significant other is wanting to stay up. Beds were comfy, coffee good, daily newspaper at your door and continental breakfast in the lobby. Great location. Easy drive to town and Point Defiance Park. Never hit bad traffic.

This is a 5 Star diamond hotel. I like to unwind and this is a great place to relax. I have not had the chance to stay over night. But the staff is very friendly. The view is one of the best.

We loved this hotel! We had a king with jetted tub room. It was more than we normally spend, but we really wanted that jetted tub to relax and soothe tired muscles! The room was spacious. It had a nice flat screen TV and electric fireplace. The jetted tub was in the room next to the window. You had to climb up and over the tub or stand in it to close the blinds or you could be seen from the outside while in the tub, but it was okay. The view was beautiful and the tub came with bath salts that smelled amazing! There were extra towels and the shower was awesome! The bed was oh so comfy! We slept like rocks and didn't even try to get up in time for breakfast which ended at 9:30. Complimentary robes provided. Free shuttle!

Loved the location and views. We were within walking distance of great food. We couldn't stop looking out the window. It was raining when we stayed, but it was a wonderful place.

My wife and I researched places to stay in Tacoma on our drive home from Arizona to Canada. We thought it was a cute place and made reservations. Upon arrival, the staff were incredibly friendly and welcoming. We joked back and forth and were welcomed in like family. We asked for a great place to eat and things to see and they were bang on with food, sites and easy driving. The views are awesome, the sounds of the ship yard and trains are great, the smell is even amazing of the clean ocean air. The rooms were spotless, bed was brand new and comfy. We are already talking about going back to Tacoma and staying in the same hotel. Highly recommend this place to everyone.

I have stayed in a lot of hotels in my day and never, I mean never, have I been treated so well. Everyone that works here is so friendly. The staff is extremely accommodating. The rooms are beautiful and comfortable. We have never had an issue with anything not working or out of place. We have stayed here over five times and would never stay anywhere else in Tacoma. We love the Silver Cloud Inn.

This place has some very clear pros & cons, but very doubtful I'd stay here again. The biggest thing to keep in mind, the location is very near a shipping terminal so expect to see lots of barges and a constant flow of loud trains blowing their horns. Very strange location… it was a mix of industrial + residential. Definitely not quaint, secluded, or relaxing. If you like sleeping with the windows open to enjoy the fresh air, you're not going to be getting must rest. It also really surprised me this place didn't have an on-site restaurant, or at least a cocktail lounge. The bathrooms were also about as small/tight/cramped as I've ever seen in a hotel. Now on to the good… the property was clean and in very good condition. It was also within walking distance of a few local restaurants and bars. The daily breakfast offered was above average when it comes to continental hotel breakfasts, and the daily newspaper was a nice perk. Unfortunately, in our eyes the cons outweighed the pros so I likely won't be staying here again or recommending it to anyone.

While I did not require any services beyond the room and amenities therein, my stay was outstanding. The room had a stellar view. The jetted tub was amazing as was the bed and television.

Pretty good. Expected slightly more for the price. View is fantastic. The linens are 'okay', pillows were pretty small and uncomfortable. Staff was very friendly and accommodating. Breakfast was standard continental fare. Parking is awful if you are coming in late and driving anything other than a motorcycle or smart car.

The front desk told us they guaranteed our room would be ready by 3:00. When we arrived just before 3 we were told the room was not ready. Then when we finally got to our room the smoke detector was chirping. We were told maintenance was coming to fix it right away. After an hour of chirping we contacted the front desk & were told maintenance was coming. Sleeping wasn't better. We could hear the train whistle every hour. This was all night long! My advice is stand by your check-in policy. Don't guarantee something if it cannot happen every time. Also do not allow people to go to a room when it is not up to standard. Also invest in better windows. They have thicker windows that will help drown the sound of the train.

Super helpful staff. Even when I wasn't a guest here, just a local resident, they let me use their business center (just a computer and printer in reality) to print off something when I was desperate. Didn't give me a hard time or prove I was a guest, and when I asked if I needed to pay he said no! Best night ever and was having the worst time Thank you so much.

The hotel is located in front of the sea. It's one of my favorite hotels in this area. It's all good. The service, the location, the rooms all good. The rooms are spacious with 40 inch tele. They have big salens for the ocean view. Good Hotel!

Very friendly and helpful staff. Clean rooms. Newspaper delivered to your room. Free easy to use shuttle within local area, used it twice! Beautiful view of the bay right from your window!

A must try! We had room 334, a corner top floor. Jacuzzi, big screen TV above fire place, king bed, lovely bath robes (2). Plenty of soft towels, extra pillow in drawer. Vending and ice close by. The view was spectacular. We walked to Harbor Lights for dinner, about a 10 minute walk, pleasant scenery. We stayed overnight on a Friday, so we got the breakfast until 10am. Waffle bar, cranberry juice, OJ, coffee scrambled eggs, sausage, home fried potatoes, quiche. And that's the only things I ate. Lol. I did hear the trains, but wasn't much louder than the heater or AC. I also sleep with the TV on and turned low volume. I thought it was relaxing. The only con I had was the fireplace is electric, the simulated fire. Kind of a bad one. But everything else made up for it.

The location was easy to get to and the view from the room was awesome. The check in took a very long time but I don't think it was the hotels issue but the fact that I booked online. The staff, especially the night auditor Will, went above and beyond. Would definitely stay there again.

Although the front desk staff was professional and courteous, check in took almost an hour. Room was clean, but a little small. Complementary breakfast was okay and the coffee was good. On a scale of 1 to 10, overall experience was 6.5.

Well appointed room, continental breakfast, morning paper at the rooms door. A welcome with your name on the TV! Beautiful scenery!

Surrounded on three sides by water, every room has a great view. Rooms are clean and comfortable and the complementary breakfast is exceptional with many hot entree choices. Gluten-free and lactose-restricted guests will also find plenty to choose from. Free parking.

Very nice hotel. Good views and great location. Many wonderful seafood restaurants on the waterfront (Duke's was our favorite) as well as good access to Point Defiance Park and Zoo.

Nice rooms, awesome view. Facilities were clean and well kept. The fire place in our room wasn't actually a fire place, but a screen with fake wood. We paid extra expecting a real fire place, but were disappointed. The bathroom was small, but nice. The gym has dumbbells, a treadmill, bike, and olyptical. Small gym, but suffices for a hotel workout. The free breakfast was a let down, again it is a hotel not a restaurant so temper your expectations. Overall we would come back purely for the location and views.

Such a great resort next to the water! Lovely room with the huge jacuzzi! The view outside was spectacular and extraordinary! I can't wait to go back and stay again! Breakfast and coffee was the best! Thank you for everything!

Silver Cloud Inn is a nice clean hotel with decent-sized rooms and complimentary breakfast. The bathroom door just does open past the toilet but there is sufficient room otherwise. Lounge is clean and good for talking or playing games. The views are pleasant from most directions. Restaurants are nearby, some within walking range. There is traffic noise — cars, truck, and train. The warning for the train is quite loud. Fun to watch the ships. And there are lots of activities for everyone.

The hotel is very nice. Good bed, good sheets, good views. But you can hardly sleep at night: the hotel is right next to a train station/crossing. The train blows all night long. You can't sleep at all. The train is so loud and Horn is so loud it will wake you up. For $250 a night we paid, we paid for a $250 sleepless night. What can the hotel do about this? Nothing. Is it the hotel's fault? No! But be forewarned! You are booking a room next to a train crossing. Don't be upset or blame anyone for being woken up every hour by the train.

Would stay here again and again. Thee FRIENDLIEST front desk staff and (complimentary) shuttle driver (thank you Rodney and Jim). Beautiful view out the window. GREAT shower. Nice amenities. Good complimentary breakfast in the morning. Quiet. Felt safe. Loved it!

I have just reserved for my 3rd stay here. Read below for review of w/c accessibility. I am a cheap motel visitor usually since I don't stay that much in the room. However, Silver Cloud is worth every penny. The views, being on the waterfront and being able to get out and up/down Ruston Way, the full breakfast, the amenities, the laundry room, the views, the gardens, — it is so worth it for a vacation. Plus for me, it is very close to my family who live in the North End. I am also a scooter rider, so let me fill you in on the w/c accessible room. The shower is spacious, there is a shower chair tucked away in a cupboard. The room is narrow — so navigation is tight and I wouldn't want more than one person with me — unless the others were children who can bounce over the furniture. Bed is a bit high and on the soft side so that independent transfers into bed take work — but are doable. Go down to window and watch the variety of ducks paddling around. It is truly a wonderful place to stay to me.

We had a great time. The front desk was friendly and helpful, the room and view was wonderful. A great place to spend our anniversary.

Nice facility, friendly staff, decent breakfast. Sadly the Grinch of a GM canceled the Tuesday manager receptions for the holidays. So much for the "every Tuesday signage". I heard they were pretty decent too, bahhumbug.

Love to stay here. Gorgeous views and God service. Nice area to walk and lots of nice restaurants nearby.

Very positive experience. The rooms are very nice with large T. V. 's, plush beds, microwaves, refrigerators, and other common amenities. The "extended" continental breakfast is nice, and there is a nice boardwalk that rings around the building and over the water, offering a pleasant view. The staff member we had the pleasure of interacting with was VERY friendly. Overall an excellent experience.

Most people read reviews to see the Bad so I will start with that. Like other reviews on this hotel the trains will wake you up and continue to wake you up every 15-30 minutes. They tell you that it's a digital horn that is less annoying but it sounds like a phone alarm amplified tremendously. We stayed here from 11/10 — 11/14 and got woke up around 3am every morning and couldn't go back to sleep because of the many trains. This hotel is located about 100 feet from multiple tracks that go into the port. If you can get passed the lack of sleep this hotel is very nice. The staff was very polite and also let us check in early. The breakfast is pretty good and replenished quickly. The beds are average and the rooms are on the small side but most people don't spend that much time in the room anyways. The TV was huge for the size of room and had a great picture. The view of the waterfront was awesome and the parking was free and easily accessible. I wish I could say we would stay here again but the main reason for the hotel is to get a good nights rest and this hotel is not the spot for that. We wont be back.

I stayed here in April 2015 while I was visiting Tacoma for a job interview. My room was stunning, with windows on two walls looking out onto the water. Sunrise was breathtaking. I also appreciated the weekly "customer appreciation hour" in the lobby with an amazing array of appetizers. This hotel definitely sold Tacoma for me, and I happily accepted the job offer. (Side note — this is now a great spot to play Pokemon Go, with plentiful water spawns on the property. )

Loved the location. Literally on the water! Staff was courteous and professional. Room was clean and nice.

Great little place with an amazing view. I stayed for the 4th of July and love the firework show. It was a little crowded but It was a good time. I recommend people stay here.

Easily the best hotel down on the waterfront, has clean and stylish rooms with plenty of space. The staff is very professional and I will always be staying at the Silver Cloud.

Nice staff, good breakfast, and a great setting with good restaurants near by.

Great view, great place to stay. Really close to some bomb seafood restaurants, never more than a minute away from some great fish and chips.

Beautiful location right in the Puget Sound. There is a train that goes by frequently but it is pretty quiet. The rooms and service were comfortable and a pleasant experience. Nice location as well!

Tried to enjoy our 31st wedding anniversary. Upon arrival, found out there is no restaurant on site as advertised. Got to room and wasn't the room pictured on reservation which pictured all rooms. I reserved a room with a full view of the water. We got a room next to the public walkway and was told there were no other rooms available. Second night, still here, there is a convention of insurance agents who are partying it up all over the hotel, hallways, elevator areas, rooms on both sides of us. Very, very disappointing stay for this so called 4 star $200+ night romantic getaway! Will not return or suggest except to suggest another hotel!

Such a nice little hotel on the waterfront.

What makes a great hotel stay is cleanliness, comfort, and the friendliness of the staff. This hotel has hit all 3. It is very well managed and operated from the perspective of someone who travels for work and stays at many different hotels. This one is a winner.

I stayed at this hotel on March 14th. The hotel neglected to deactivate a key that was reported "stolen", however, that same key was used to break into our room during our stay. BTW, no other room was even attempted to be accessed so it makes me wonder if this was an inside job. The hotel's general manager’s actions upon realizing their negligence is the definition of EXTREMELY POOR CUSTOMER SERVICE. My fiancée & I had a large amount of personal items stolen to include all our electronics. The hotel refused to admit their negligence and directed us to file a claim under our homeowners insurance. I argued that I should not be paying a higher insurance premium for their negligence. The manager’s response was that they would contact their insurance agency. At most, they are willing to offer me a $300 settlement. How is this good business practice? Moreover, how is this ethical? As a so called "prominent" hotel in Seattle, a higher level of customer service should be provided. Is it that difficult to right a wrong? A business’s reputation or ethics should never be jeopardized PERIOD!

Great little hotel on the Tacoma waterfront! I always have good times when my girlfriend and I stay here. During the summer we can pull up in my boat and in winter park my car under the covered carport. Great views and sunset walks on Ruston Way :).

Took this place for one night. Got into room. Very plain. Didn't have everything needed. No plates, garbage bags, etc. Room was small, looked old. Asked to change rooms, they wanted to charge extra, but told us it wont be extra. View was ok. Not worth price.

My wife and I couldn't be more pleased with our choice to stay here. Special thanks to Kim behind the desk for making this trip extra special. My wife and I have never been happier from start to finish. I definitely recommend staying here.

Fantastic views, comfy beds.