Review of Extended Stay America Suites - Houston - NASA - Bay Area Blvd 2*

My family and I have been impacted by Hurricane Harvey. Our apartment home flooded and we lost everything, including one of our vehicles being considered a total loss. I reserved the room with Extended Stay over the phone, however when I went to check-in to the hotel, the service desk representative (Sydney) had difficulty pulling up my reservation. She ended up having to book me a room again and provide me with another reservation number. When I received the keys to the room, I was disgusted to find that there was male facial hair in the bathroom sink that was not properly cleaned up. The packaged bar soap that was provided on the bathroom sink did not lather up at all and it seemed as if the soap has been left in the room for 5 years. The bedroom air conditioner was not blowing any cold air out and when I called the front desk to receive assistance with this, the representative (Tina) put me on hold and the next thing I know is that the call was disconnected. I called again only to wait 20 minutes for someone from maintenance to show up only for me to let him know that I couldn't wait anymore due to the bedroom being steaming hot and ended up unplugging the air conditioner and plugging it back in, hoping that it will work. It did end up working but barely blowing any cold air out at all. In the kitchen by the refrigerator floor, I saw a roach motel with a dead roach laying beside it. There was rust on the microwave and dried up food on the stove top. The dishwasher door did not close (I could not use it if I wanted to) and the dishwasher itself was lopsided and not placed properly (the dishwasher was sticking 1/3 of the way out from the counter top area). The office chairs placed in the room by the kitchenette table were filthy, looked as if a toddler spread peanut butter on them and a poor attempt was made to clean them. There was a hole in the wall by the couch and the rug had stains and looked like it was from the year 1970. The hotel looks appealing from the outside and the lobby looks like it has been given a makeover but the room I was given (#114) was not up to par by any means.